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DLO 7.0 push install errors

Created: 19 Nov 2013 | 5 comments


I have problems when upgrading agents on client computers to DLO 7, i constantly getting errors when pushing installation from DLO console.

Installation log:

Symantec DLO (TM) Installation Log
Start time: 11-08-2013,11:30:08
11-08-2013,11:30:08 :  Command line: -S
11-08-2013,11:30:08 :  Running in silent mode.
11-08-2013,11:30:08 :  OS requirements met.
11-08-2013,11:30:08 :  MSI Server path found as %systemroot%\system32\msiexec.exe
11-08-2013,11:30:08 :  Expand environment variable returns 32
11-08-2013,11:30:08 :  MSI Server expanded path found as C:\windows\system32\msiexec.exe
11-08-2013,11:30:08 :  Existing MSI Server version is 5.0.7600.16385
11-08-2013,11:30:08 :  Getting package name from the setup.ini file....
11-08-2013,11:30:08 :  Symantec DLO Desktop Agent.msi
11-08-2013,11:30:08 :  It is an Agent Installer Package....
11-08-2013,11:30:08 :  DLO InstallPath: 
11-08-2013,11:30:08 :  MDAC 6.1.7601.17514 is installed on this system.
11-08-2013,11:30:08 :  Starting install...
11-08-2013,11:30:08 :  Language supported = False.
11-08-2013,11:30:08 :  C:\windows\system32\msiexec.exe /i "C:\DLO-19D756C913C64869A15278A9BF05409E\VxPushDLO\DLOSetup\Symantec DLO Desktop Agent.msi" TRANSFORMS="1033.mst"  /qn DEFAULTMEDIASERVER="xxxxxxxxx" DLODBINSTANCENAME="BKUPEXEC" DLODATABASENAME="DLO" DEFAULTDATABASESERVER="xxxxxxxxxx" LAUNCHCLIENT="1" /l*v "C:\Users\TEMPAS~1.002\AppData\Local\Temp\\DLOAgentInstall.log" REBOOT=ReallySuppress
11-08-2013,11:30:23 :  A serious error occoured under installation.
If I do a manual installation from the client, the installation wants me to point out "Symantec backup exec desktop agent.msi", which I dont have anymore.
When the installation want me to point out the file, the path points to:
Any ideas how I can solve this?
Server is 2003 R2 x86 and clients are mixed Win 7 x86, x64, Vista.
Operating Systems:

Comments 5 CommentsJump to latest comment

VJware's picture

What is the existing version of DLO agent ? If the DLO agents are on the BE-DLO version and the SDLO server is upgraded, then you may have to perform steps similar to this post's -


mattiassorman's picture

Ok, thanks. Will get back tomorrow to answer the version question.


Where should I paste the DLO agent folder exactly?

VJware's picture

It can either be on the agent's desktop or any other location local to the system or on a share fully accessible by the DLO agent system.

mattiassorman's picture

What do you mean with the agents desktop?

I have pasted the folder on the users desktop whom I trying to push the Agent to, and that does not work.. Still the error.

VJware's picture

What is the current version of the DLO agent ?