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DLO Agent not performing incremenatl Outlook backups

Created: 18 Mar 2010 • Updated: 21 Sep 2010 | 5 comments

Hi,

I am running Backup Exec 12. The DLO agent does not perform incremental backups of the Outlook 2007 PST files anymore. It used to do it, but doesn't anymore. I have some machines running Windows 7 others running Windows Vista and more running Windows XP. This problem is on all machines. The clients have Office 2007 SP2 installed. Could this be causing it?

Attached is a screenshot of the installed hotfixes on the server.

Comments 5 CommentsJump to latest comment

JoaoMatos's picture

Hi Double D,
One client of mine had a issue like yours.
I had to open a ticket with Symantec support.
Please, verify if everything is well configured and if all patches are installed.

Regards,
JoaoMatos

Regards,

JoaoMatos

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

Double D's picture

I did verify that all the configurations are still intact. I have just completed a live update. The update installed Service Pack 4. On the Windows 7 machines I still see it backing up the entire PST instead of increments.

JoaoMatos's picture

Can you open a ticket, do you have Symantec support?
My pal call Symantec and they solve the issue, I do not know how. If you have support, please open a ticket.
Full pst backups takes a lot of time and disk space.

Regards,

JoaoMatos

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

Double D's picture

Unfortunately my support has expired and Symantec won't allow me to log a ticket.

Double D's picture

If there is a solution to this problem, can someone please put it up here?

or can someone help me out with logging a support ticket?