DLO agent not showing as installed in admin console
We have been rolling out the DLO agent on new windows 7 builds, and for the majority there are no issues. However, at least five users now are not able to use the agent.
Once windows loads, a DLO message appears trying to authenicate with a old user name and ask do you want to use the current credentials instead. As that is what we would like to do we continue with trying to authenicate with the correct user name but it is not accepted.
When looking on the admin console, the status of 'installed agent' is NO.
Does anyone have any ideas on this?