DLO client install problems
Created: 16 Nov 2011 | Updated: 17 Nov 2011 | 6 comments
This issue has been solved. See solution.
Hello,
I have installed the user and can see the users machine on the server. The DLO agent is installed on the client computer but does not run. Nor can I open the tray icon.
I have tried to reboot, uninstall, reinstall, repair etc but to no avail. A repair stops with a "Fatal error occured during installation" but no more.
How can I troubleshoot this? It was working well but all the clients stopped because of an invalid encryption key. That is oanther mystery. I have got one going again by deleting everything and reinstalling, but this one is a problem.
The client is Win 7 64bit.
Any suggestions appreciated.
Thanks.
- Neil B.
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Comments 6 Comments • Jump to latest comment
Hi
Any erorr code or any error in application tab of event viewer at same time could you please post them?
Thanks & Regards
If this response answers your query, please mark it as a solution.
Upload the Installation Log please
Regard's
Ajit Jha
Technical Consultant
ASC & STS
Hello Neilb,
Please Check on this link:
http://www.symantec.com/docs/HOWTO12380
$(document).ready(function() {
// select the overlay element - and "make it an overlay"
$("#disclaimer").overlay({
// custom top position
top: 250,
mask: {
color: '#CCC',
// load mask a little faster
loadSpeed: 1000,
// very transparent
opacity: 0.8
},
// disable this for modal dialog-type of overlays
closeOnClick: false,
//set the api programning
api: true
})
var ol = $("#disclaimer").overlay({api: true});
setTimeout(function() {
ol.load();
}, 1000);
});
http://www.symantec.com/docs/HOWTO21792
$(document).ready(function() {
// select the overlay element - and "make it an overlay"
$("#disclaimer").overlay({
// custom top position
top: 250,
mask: {
color: '#CCC',
// load mask a little faster
loadSpeed: 1000,
// very transparent
opacity: 0.8
},
// disable this for modal dialog-type of overlays
closeOnClick: false,
//set the api programning
api: true
})
var ol = $("#disclaimer").overlay({api: true});
setTimeout(function() {
ol.load();
}, 1000);
});
The installation looks OK but I found this. What does it mean?
Executable:dloclientu.exe
Machine: xxxx
User: xxxxxx
Domain: xxxxxx
Principle user: \xxxxx
Principle domain:
Process domain: xxxxxxxx
Interactive User Name: xxxxxxx\xxxxxxx
Debug Mask: 0
Windows: 6.1.7601 Service Pack 1
Current directory: C:\Program Files (x86)\Symantec\Backup Exec\DLO
Windows directory: C:\Windows
System directory: C:\Windows\system32
Path: C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Wave Systems Corp\Gemalto\Access Client\v5\;C:\Program Files (x86)\Common Files\Roxio Shared\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\10.0\DLLShared\
11/18/11 09:06:50 dloclientu.exe 4388: > client.cpp( 1545 ) -- LANGID == ENU --
11/18/11 09:06:57 dloclientu.exe 4388: > client.cpp( 1789 ) BUILD INFO: DLO 342B44a 11/18/2011 9:06:57.671AM
11/18/11 09:07:05 dloclientu.exe 4388: > errorreport.cpp( 294 ) FAILED ASSERTION: shadow\client\clientlib\spamfilter.cpp( line: 111 ): SUCCEEDED ( res )
11/18/11 09:07:05 dloclientu.exe 4388: > errorreport.cpp( 294 ) FAILED ASSERTION: shadow\client\ClientUI\client.cpp( line: 319 ): SUCCEEDED ( res )
Have you looked at http://www.symantec.com/docs/TECH76073 ?
I seemed to have solved it.
Permissions on the share on the server where the backup was happening were not right. I allowed the users change permission and it is fine now.
Phew!
Thanks for the interest ...
NB
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