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DLO on client: Message 'DLO version compatibility check failed'

Updated: 22 May 2010 | 2 comments
Nicolas Nickisch's picture
Nicolas Nickisch
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Since several weeks all my workstations give an error message to the user after logging in.
 
It says something like 'DLO version compatibility check failed' (Text is in german).
 
Getting all avaiilable updates and re-installing DLO did not change anything !
 
What can I do ?
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Christiane Petersen's picture
24
May
2007
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Christiane Petersen
Symantec Employee

Hi Nicolas,
 
It sounds like there is a difference between the server and the client.  Please compare the information found in "Help | About" to verify everything is up to the same level.  If everything is up to the same level, please post the exact error message the clients receive when logging in.
 
Also, did you upgrade DLO from 9,1 to 11d?
 
Regards,
 
Christiane
PaulGK's picture
15
Aug
2007
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PaulGK

had the same problem with 11d - what I ended up doing was deleting all the backup sets for that particular user (domain-userid directory from the network backup location).  This was after removing and reinstallation of the client - so don't know if the files the client could cause the same problems.
 
paul

Technical Support

Symantec.com

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