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DLO : Could not connect to server host

Created: 09 May 2013 • Updated: 11 May 2013 | 13 comments
This issue has been solved. See solution.

Hi

I have a strange problem. Dlo 7.5 is properly installed on Windows 2012.
Firewall is turned off (for testing). Agents are installed correctly. I can telnet from the clients to port 8080 and 8443 on the server. Backup on the client is made to a local resource. However, client can not upload files to the server (although created the directory structure on the server).
The client logs are:

"Failed to copy to the network user data folder. Deduplication failed: Could not connect to server host."

:(

Pleas help!

Operating Systems:

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VJware's picture

Are you able to access from the client ~ http://dedupeservernameorip:8080 or http://dedupeservernameorip:8443 ?

Which account is used for the DeDupe service, SQL & DLO services ?

Is the NUDF on the same server or a different server ?

 

michadar5's picture

Yes i can connect from client to:
http://dedupeserver:8080
status: StoreSmart Dedupe Server Status: (20159) Active
and
https://dedupeserver:8443
status: StoreSmart Dedupe Server Status: (20159) Active
Accounts for services:
DLO Administration Service: domain user (added to local admin)
DLOMaintanaceSvc: Local System account
SQL Server (DEDUPE): domain user (added to local admin)
SQL Server (DLO): domain user (added to local admin)
SQL Server Agent (DEDUPE): Disabled
SQL Server Agent (DLO): Disabled
NUDF is one the same server:
Netstat on the server show:
netstat -na | find "8080"
TCP 0.0.0.0:8080 0.0.0.0:0
netstat -na | find "8443"
TCP 0.0.0.0:8443 0.0.0.0:0

michadar5's picture

On the server I have also installed the "File and Storage Service"

VJware's picture

On a single client, delete the .settings file & restart the DLO Agent UI. Enable verbose logging from the UI & post or PM the debug.

michadar5's picture

 

log bellow. I also uncheck in user profile "Enable dedupe" but problem is symilar "could not connect to server host" change to "Dedupe engine offline"
2013-05-10 12:23:33 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\Welcome to IE7.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:23:30 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\Microsoft At Work.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:23:27 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\Microsoft At Home.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:23:24 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\Marketplace.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:23:21 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\IE site on Microsoft.com.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:23:17 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\IE Add-on site.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:23:14 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\_user1.cab FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:23:11 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\_sys1.cab FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:23:07 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\_setup.dll FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:23:03 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\_ISDEL.EXE FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:23:01 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\_INST32I.EX_ FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:57 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\setup.lid FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:54 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\setup.ins FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:50 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\SETUP.INI FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:46 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\SETUP.EXE FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:43 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\os.dat FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:39 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\layout.bin FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:36 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\lang.dat FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:33 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\data1.cab FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:29 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\DATA.TAG FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:25 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\arkuinst.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:22 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\arkdll.dll FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:19 - Backup - C:\Documents and Settings\user\Favorites\Links\Customize Links.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:15 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_setup.sms FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:11 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_setup.pdf FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:07 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_setup.msi FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:04 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_setup.ini FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:22:00 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_setup.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:57 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_jp.mst FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:53 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_fc.mst FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:49 - Backup - C:\Documents and Settings\user\Desktop\vpnclient-win-msi-5.0.07.0410-k9.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:45 - Backup - C:\Documents and Settings\user\Desktop\sig.dat FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:42 - Backup - C:\Documents and Settings\user\Desktop\putty.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:39 - Backup - C:\Documents and Settings\user\Desktop\installservice.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:35 - Backup - C:\Documents and Settings\user\Desktop\DelayInst.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:32 - Backup - C:\Documents and Settings\user\Desktop\BkupLnch.rdp FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:29 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86.zip FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:25 - Backup - C:\Documents and Settings\user\Desktop\167.9.220.26-summary.htm FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:21 - Backup - C:\Documents and Settings\user\My Documents\My Pictures\Sample Pictures.lnk FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:17 - Backup - C:\Documents and Settings\user\My Documents\My Pictures\Desktop.ini FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:14 - Backup - C:\Documents and Settings\user\Favorites\Help Center Assist.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:21:11 - Backup - C:\Documents and Settings\user\Favorites\Desktop.ini FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
2013-05-10 12:20:17 - Backup - Backup source path: H: - is not for a local fixed drive.  - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-10390
2013-05-10 12:20:14 - Backup - Backup source path: H: - is not for a local fixed drive.  - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-10390
 
michadar5's picture

Hi,

I PM You my verbose log.

Slowly, I'm running out of ideas: (

VJware's picture

Debug mentions Dedupe Engine is offline.

Would you pls verify if Mindtree Storesmart service is started or not.

 

SOLUTION
VJware's picture

Try restarting the Mindtree + SQL DeDupe services. Is this a new install of 7.5 or was it upgraded from 7.0 ?

What sort of permissions do the users have over the NUDF & the DeDupe storage ?

michadar5's picture

I restarted services.

  I'm not sure I understand your question about NUDF & the DeDupe storage, this is the same folder.

I have storage location for example "backup" d:\backup. Default dedupe storage location is dedupe server (the same server). Dedupe Server Storage Location \\dedupeserver\backup (d:\backup)

Permissions are:

share permissions Everyone - Full

DLO Service domain user : Full

Security permisions

DLO Service domain user : Full

Everyone: Read & execute, List folder, Read

Administrators: Full

VJware's picture

NUDF refers to Network User Data Folder. This is to be different from the DeDupe Storage. They can exist on the same server, but should not be the same location (D:\backup in this case)

 

michadar5's picture

When I create new user i must choose user name, profile (I have 2 profile with dedupe enabled, one without)

When i use profile with dedupe i must use storage defined as dedupe storage location. If I use profile without dedupe i must use storage location without dedupe.

NUDF path is grayed out when i add new user :(

 

michadar5's picture

Hi

My problem is now solved. The server was reinstalled and despite the fact that the service listened on port 8080,  from the old configuration remains non-standard port selected originally.

Regards