DLO-Desktop Agent Versionskompatibilität fehlgeschlagen

Created: 28 Aug 2012 | Updated: 29 Aug 2012 | 6 comments

This issue has been solved. See solution.

Hallo!

Hab seit gestern ein komisches Verhalten des DLO Agents.

Beim Starten erhalte ich auf Windows 7 Clients die Fehlermeldung 'Überprüfung der Versionskompatibilität fehlgeschlagen'.

Auf dem Server wiederum werde ich beim Aufrufen der DLO-Konsole jedesmal zum Eingeben des Recoverypassworts aufgefordert.

Wir haben Version 7 Build 70049a im Einsatz.

Gibt es dazu eine Lösung?

Bitte um Hilfe!!

Discussion Filed Under:

Backup and Recovery, Desktop Laptop Option, Error messages, Features, Troubleshooting

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Comments 6 Comments • Jump to latest comment

Backup_Exec Symantec Employee Accredited

DLO-Desktop Agent Versionskompatibilität fehlgeschlagen - Comment:28 Aug 2012 : Link

Please check the link below

http://www.symantec.com/docs/TECH146185

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Thomas Rohringer

DLO-Desktop Agent Versionskompatibilität fehlgeschlagen - Comment:28 Aug 2012 : Link

I´ve already tried this but with no success!

VJware Symantec Employee Accredited

DLO-Desktop Agent Versionskompatibilität fehlgeschlagen - Comment:29 Aug 2012 : Link

Would suggest to log a formal support case...There are couple of other workarounds, but its best they are carried out under support's supervision..

Backup_Exec Symantec Employee Accredited

DLO-Desktop Agent Versionskompatibilität fehlgeschlagen - Comment:29 Aug 2012 : Link

Please take the backup BE_DLO.mdf and the BE_DLO_log.LDF before doing the following steps,

By going to a CMD prompt and typing the following:

OSQL -E -S %COMPUTERNAME%\BKUPEXEC -d BE_DLO

1> Select GSID from GlobalSettings

2> go

It will list and identifies all the GSID lines in the database. (Delete all the lines in the GlobalSettings table except for the first one. Do not delete the first line in the GlobalSettings Table. )

For example below were number shown are GSID listed when you query above command & we are deleting the GSID excluding the first one from it and deleting all the listed below one by one

1> Delete from GlobalSettings where GSID = '38'
2> Delete from GlobalSettings where GSID = '58'
3> Delete from GlobalSettings where GSID = '78'
4> Delete from GlobalSettings where GSID = '98'

5> go

(4 rows affected)

1> quit

Once done

The clients can be sent a forced reset from the console by going to the Tools/Options --> Global Settings/Options, under the heading "Disable" put a check mark next to the box "All Desktop Agents", click the OK button, then go back to Tools/Options --> Global Settings/Options and uncheck the "All Desktop Agents" and click the OK button. (Please do this on DLO server were DLO is installed)

Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

SOLUTION

Thomas Rohringer

DLO-Desktop Agent Versionskompatibilität fehlgeschlagen - Comment:29 Aug 2012 : Link

That worked!

Thank you

Backup_Exec Symantec Employee Accredited

DLO-Desktop Agent Versionskompatibilität fehlgeschlagen - Comment:29 Aug 2012 : Link

Perfect ,If you could mark it solved too would be great

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

DLO-Desktop Agent Versionskompatibilität fehlgeschlagen

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