So far I have found:

• The DLO will not backup the pst if Outlook is open.
  
• Even if I close Outlook the DLO will not backup the PST file, reports that it is in use and will retry. 
  
• If I open Outlook while the DLO is backing up the PST file then I cannot open the PST until the DLO is finished and I restart Outlook.

There has to be a solution to this. If our Symantec software was not already paid for I would dump this crap.

Message Edited by JayW on 05-15-2008 11:07 AM

Every time I install the DLO on a client I have to manually edit the DefaultMediaServer in the registry.  The DLO install leaves this blank even though is states the name in the setup.ini in the install share. 

Every so often I have to also edit the DBInstance name as that will be wrong.

If I try to setup using the Setup.exe within the DLOAgent share I receive a MDAC error, but the .msi file works.

Not really a good idea with a 3 gb pst file.   Could take 30 mins for someone to logout. 


Symantec should maybe make sure thier software works before selling it.  I also think I should be refunded for all the time I have had to spend with thier tech support! 

We are experiencing similar issues and have been unable to resolve them since the beginning of this year.  I would absolutely LOVE to hear the solution if anyone runs across it:)

As it stands, we are investigating other products in this space so that we can replace DLO.

Hi all,

    We were having the same issue here but after looking more closely at the settings on our backup server, we found that there was a global policy blocking incremental backups.  Once we allowed incremental backups of PSTs the issue was resolved and we started to see individual emails being backed up instead of the whole .pst.

-Matt

We have the same issue with Outlook 2003.  I've created profiles with the incremental backup of PSTs turned on and a profile where it's turned off.  It really depends on the size of the end users pst files. 

I wish there was a better stratgedy to back up users mail so it didn't impact them at all. 

Not to kick a dead horse but has anyone found a solution to this issue yet?  We have identified a replacement product so I thought I would double-check before moving forward with replacing DLO.

I am curious, what are you going to use as a replacement?

Not much time left on our maintenance.  I am seriously thinking about getting rid of symantec.

I feel your pain Jay and as much as I would love to resolve this issue and continue using DLO, we need a product that reliably backs up our clients w/o impacting their ability to work.  We are working on a pilot of http://www.ironmountain.com/digital/pc/connected.asp.

DLO continues to plague many of our employees and is seriously impacting the performance of their overall system due to the hooks it has into Outlook.  It works for a lot of people but when you throw .pst files into the mix, it starts to get ugly.

Open DLO Consolle, open Tools, Option, in Global Setting select Options, flag "Time to delay Destop Agent startup after users logs in". This prevent Agent from starting until the time you specified is passed. I use 600 seconds: I think ten minutes are enought to let user to login and open Outlook :smileywink: 

Alessandro