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DLO - runtime error c++

Created: 27 Jul 2006 • Updated: 23 May 2010 | 9 comments

when i try install DLO on a client with windows xp (sp2), the error is runtime error c++ in DLOClientu.exe.
please help

Comments 9 CommentsJump to latest comment

Shilpa pawar 2's picture


Refer the following technote to install DLO agent:

Best regards,

Maurizio pedota's picture


the problem is not the installation of DLO, but the runtime error when it try to start DLOClientu.exe

Best regards,

Ajit Kulkarni's picture

Hello Maurizio,

What is the exact version and revision of Backup Exec that you are using ?

Please retry installing the DLO Client and then check the results.

Hope this helps you.


Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.

Maurizio pedota's picture

the version of backup exec is 10d (10.1 rev5629sp1) with the following hotfix
- 26 , 27, 29, 33.


Asma Tamboli's picture

Hello Maurizio,

Could you please install the following hotfix and then reinstall the Agents:

Do keep us updated on the issue!



Maurizio pedota's picture


unfortunately the fix it does not resolve the problem


tejashree Bhate's picture


From the Microsoft site download and install the MSXML latest service pack

This should resolve the issue. Let us know if this works.


Mike Klinkowski's picture

Hello Maurizio,

I too have this same issue. I have followed through with the little amount of help I recieved. I have yet to resolve, and have searched the KB and form for any information. None of it has been helpful. I downloaded the MSXML Service Pack, and that did not help. I have uninstalled, cleaned the registry, deleted the account and set back up, but still nothing has worked. I have received any further instructions or ideas from Symantec.

Hope you have better luck than I with this issue...

Gauri Ketkar's picture


-- Is Firewall on Windows XP machines deactivated ?

Update us on the same and revert for any further Query

Thank you