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DLO - runtime error c++

Created: 27 Jul 2006 • Updated: 23 May 2010 | 9 comments

hi,
when i try install DLO on a client with windows xp (sp2), the error is runtime error c++ in DLOClientu.exe.
please help
thank

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Shilpa pawar 2's picture

Hi,

Refer the following technote to install DLO agent:
http://support.veritas.com/docs/264952

Best regards,
Shilpa

Maurizio pedota's picture

Hi,

the problem is not the installation of DLO, but the runtime error when it try to start DLOClientu.exe

Best regards,
Maurizio

Ajit Kulkarni's picture

Hello Maurizio,


What is the exact version and revision of Backup Exec that you are using ?

Please retry installing the DLO Client and then check the results.


Hope this helps you.


Regards


Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.

Maurizio pedota's picture

Hi,
the version of backup exec is 10d (10.1 rev5629sp1) with the following hotfix
- 26 , 27, 29, 33.

Regards

Asma Tamboli's picture

Hello Maurizio,

Could you please install the following hotfix and then reinstall the Agents:

http://support.veritas.com/docs/283222

Do keep us updated on the issue!

Regards,

Asma.

Maurizio pedota's picture

hi,

unfortunately the fix it does not resolve the problem

regards

tejashree Bhate's picture

Hello,

From the Microsoft site download and install the MSXML latest service pack

This should resolve the issue. Let us know if this works.


Thanks.

Mike Klinkowski's picture

Hello Maurizio,

I too have this same issue. I have followed through with the little amount of help I recieved. I have yet to resolve, and have searched the KB and form for any information. None of it has been helpful. I downloaded the MSXML Service Pack, and that did not help. I have uninstalled, cleaned the registry, deleted the account and set back up, but still nothing has worked. I have received any further instructions or ideas from Symantec.

Hope you have better luck than I with this issue...
MK

Gauri Ketkar's picture

Hi,

-- Is Firewall on Windows XP machines deactivated ?

Update us on the same and revert for any further Query



Thank you
Gauri