Video Screencast Help

DLP 11.5 SharePoint Scanner

Created: 30 Mar 2012 • Updated: 02 Apr 2012 | 11 comments
AMyers6671's picture
This issue has been solved. See solution.

All,

We are trying to get the SharePoint 2007 scanner from DLP 11.5 working and we're running into problems. The .wsp installed correctly, but the logs indicate:

Failed to open content root hxxp://sharepoint2007.demo.com:80/SiteDirectory/dlptest, reason: The Symantec DLP solution for SharePoint is not found on hxxp://sharepoint2007.demo.com:80. Verify the installation of the required solution on the Web Front End.

We have verified the scanner is indeed installed by going to the website:

hxxp://sharepoint2007.demo.com/_vti_bin/sharepointConnector-symantec-dlp-11.5.asmx

This gives us the listing of services available as it should. As a testing measure we used DLP 11.1.2 with the associated SharePoint 2007 .wsp scanner file and the scan worked. We've noted in the previous versions the file one was to try to connect to for testing was:

hxxp://sharepoint2007.demo.com/_vti_bin/sharepointConnector.asmx

We're now wondering if this is a known bug with 11.5 and the SharePoint scanner? Is there a work around or a fix for this other than dropping back to 11.1.2?

 

Thank you,

Aaron

Comments 11 CommentsJump to latest comment

Keith Reynolds - ExchangeTek's picture

Sounds like a bug to me.  I don't have any of my customers on 11.5 yet, so can't say that I've seen that before, but I'd log a ticket with Symantec and drop back to 11.1.2, unless you're on 11.5 to use the Mobile Device detection features.

What you MIGHT want to try if you don't want to reinstall everything is running an 11.1.2 Discover server, but keeping the rest of the platform on 11.5.  Might work for the time being until a fix is found for your issue. 

~Keith

jjesse's picture

Was this an upgrade from DLP 11.X to 11.5?  I ran into this at a client where we performed an upgrade, some of th .DLLs didn't upgrade correctly and had to uninstall/reinstall the discover server.  Basically do a fresh install of the upgraded server.

I don't remember the support ticket I worked under or I would let you reference that.

Jonathan Jesse Practice Principal ITS Partners

AMyers6671's picture

This is actually a fresh install on brand new hardware.

If this post has helped you, please vote up or mark as solution to help others looking for the same data.

 

Syed Hussain -Compliance Devil's picture

Hi,

We have faced this issue earlier at one of the customer's end wherein few of the files were missing and we were getting exactly the same error message

Missing files are following below (This can't be same at your end, may verify but you can try the below steps to resolve the issue)

The following three files are not properly updated during the upgrade to 11.5:

\Vontu\Protect\lib\jar\es_common.jar
\Vontu\Protect\lib\jar\es_ecispi.jar
\Vontu\Protect\lib\jar\es_sharepointom.jar

 

Solution:
 
 Perform one of the following to steps to allow the scans to work properly:

1) Uninstall and reinstall DLP 11.5 fresh on the Discover server.

2)  Replace the JAR files mentioned above from another freshly installed server or with the attached files which are platform-independent (this option is ideal for a single-tier Enforce server).
 

I guess the first step should resolve your issue, hope for the best

Thanks,

-Syed Hussain

 

If a post solves your problem, please flag it as solved. If you like an item, please give it a thumbs up vote.
SOLUTION
AMyers6671's picture

Yeah, I wish that were the case for us, but this is a fresh install from the ground up.

 

Aaron

If this post has helped you, please vote up or mark as solution to help others looking for the same data.

 

jjesse's picture

Those are the same files that didn't get updated during an upgrade from 11.1 to 11.5 for us, had to reinstall as well.

 

Seems like this might be a bigger issue?  need to esclate to support?

Jonathan Jesse Practice Principal ITS Partners

Syed Hussain -Compliance Devil's picture

Hi,

Can you please Uninstall and reinstall DLP 11.5 fresh on the Discover server again (Detection server only)

Thanks,

-Syed Hussain

 

If a post solves your problem, please flag it as solved. If you like an item, please give it a thumbs up vote.
AMyers6671's picture

Well, for reasons beyond me, reinstalling the Discover system worked in our Lab. I'm going to try with the customer this week and see what happens. Thanks for the help, Syed. I don't know why this worked, but it did.

Aaron

If this post has helped you, please vote up or mark as solution to help others looking for the same data.

 

Syed Hussain -Compliance Devil's picture

Hi,

I'm glad the issue got resolved :) hope it also works at customer's environment.

 

Thanks,

-Syed Hussain

 

If a post solves your problem, please flag it as solved. If you like an item, please give it a thumbs up vote.
AMyers6671's picture

We just tried it and it appears to have worked. They had some other issues, but nothing we couldn't get going with the right software versions. :)

Thanks again,

Aaron

If this post has helped you, please vote up or mark as solution to help others looking for the same data.

 

vstanley's picture

I have a two tier architecture for DLP Endpoint prevent, I am looking for a similar setup in my DR Site, is this possible?. I am using DLP 11.1.1