Hi everybody
After installing a renewed S/MIME-Certificate in Outlook 2010, i recently encountered the following issue:
When trying to send an encrypted mail, Outlook crashes. The error Messages you can find attached.
The mentioned Add-In "outlook2k3 addin" corresponds to otlk.dll and is located in the DLP-Agent's install directory.
If sending a mail signed only, there is absolutely no problem. It only occurs when trying to send encrypted mails.
It is obvious that, when the corresponding Add-In gets deactivated, Outlook can send encrypted mails again.
Does this issue come from the fact that the DLP agent can not scan encrypted content of mails and ... freaks out?
As workaround, I have deactivated the Add-In for the affected users. I am guessing that now there will be no more monitoring of these client's Outlook anymore. Is this assumption correct?
I don't want to put this workaround in place as a state-of-the-art solution for this issue. So there needs to be another solution.
Anyone has expierienced this issue as well?
Does there exist a fix for this?
If you need further information, I'll try to provide more of it.
Cheers from Switzerland