Video Screencast Help

DLP Agent cant uninstall

Created: 17 May 2013 • Updated: 22 May 2013 | 9 comments
kishorilal1986's picture
This issue has been solved. See solution.

Hi All,

I cant uninstalla and reinstall DLP agent on Windoows 7, Please find the attached error snap and provide the solution asap.

Operating Systems:

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Twinkle's picture

Doe you have AVG antivirus installed installed on the system ? I belive that is what causing the uninstall to fail .

kishorilal1986's picture

No, There is no problem with any antivirus.

pete_4u2002's picture

stop /kill the servies and then try uninstall/reinstall.

raju123's picture

hello K S Sharma

As per error try to stop releated DLP service and uninstall DLP Client.

You can try Safemode.

kishorilal1986's picture

I am unable to stop the services as it denies to stop as some services/files are corrupted. They are alreadt disables and not even starting.

pete_4u2002's picture

open a support ticket to kill the agent and help you reinstall DLP agent

Kent Chou's picture

you can use the agent tools to stop the service,and retry to uninstall the agent.

KNP's picture


You can use any third party tool to remove this agent if it is not installed with password installation script.

like revo uninstaller pro etc.

kishorilal1986's picture

Thanks KNP, After all it worked and I suceessfully uninstalled and reintsalled using Revo uninstaller Pro.