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DLP Agent configuration changes - Agents not connecting now

  • 1.  DLP Agent configuration changes - Agents not connecting now

    Posted Dec 12, 2012 04:37 PM

    I recently change my agent (exclusion configurations) and now the clients with the dlp agents installed won't connect to the enforce server. See below for hte changes. FYI...my clients are 11.1.2 and my server is 11.6.1

    BEFORE:

     

    FILE Path on Destination:
    $Cookies$\*
    $InternetCache$\*
    $LocalAppData$\*
    $LocalAppData$\..\Temp\*
    $LocalAppDataLow$\*
    $RoamingAppData$\*
    $Windows$\Prefetch\*
    $Windows$\SoftwareDistribution\*
    *\Drivers\*
    *\Program Files\Manufacturer\Endpoint  Agent\*
    *\System Volume Information\*
    *\Windows\System32\*
    C:\Program Files\Symantec\Symantec Endpoint Protection\*
    C:\ProgramData\Symantec\Symantec Endpoint Protection\*
    C:\Users\All Users\Symantec\Symantec Endpoint Protection\*
     
    File Types:
    *.adm, *.aw, *.bdr, *.bin, *.cab, *.cat, *.chm, *.com, *.cpl, *.cur, *.dat, *.dl_, *.dll, *.dll_1033,
    *.au, *.avi, *.lrc, *.med, *.mid, *.mov, *.mp, *.mp3, *.mp4, *.mpe, *.mpg, *.mpeg, *.ogg, *.ra,
    *.dcx, *.dds, *.dib, *.djvu, *.ecw, *.emf, *.fsh, *.g3, *.gif, *.grd, *.icf, *.iff, *.icl, *.ico, *.ima,
    *.drv, *.exe, *.fae, *.hlp, *.ime, *.inf, *.ini, *.inx, *.lnk, *.mecontact, *.mof, *.mui, *.nls, *.ocx,
    *.exe
    *.img, *.iw44, *.j2k, *.jng, *.jp2, *.jpc, *.jpe, *.jpm, *.jpeg, *.jpg, *.kdc, *.lbm, *.ldf, *.lwf,
    *.inf
    *.mng, *.nlm, *.ng, *.nol, *.pcd, *.pcx, *.pgm, *.png, *.ppm, *.ppx, *.psd, *.psp, *.ras, *.raw,
    *.mp3
    *.ost
    *.pnf, *.so, *.sys, *.tcl, *.tlb, *.tpi, *.ttf, *.ver, *.vxd, *.windowslivecontact, *.windowslivegroup,
    *.pst
    *.rgb, *.rle, *.san, *.sff, *.sfw, *.sgi, *.sid, *.tif, *.tiff, *.ttf, *.wbmp, *.wmf, *.xbm, *.xpm, *.aif,
    *.rm, *.rmi, *.snd, *.swf, *.wav, *.wma, *.wmv
    *.sys
    *.v2i
    *.vmdk
    *.vmem
    *.wmf, *.xsn, *.acr, *.ani, *.asf, *.b3d, *.bmp, *.bpm, *.cam, *.clp, *.cr2, *.crw, *.cur, *.dcm,
    hiberfil.sys
    msiexec.exe
    setup.exe
     
    *************
    AFTER:
    FILE Path on Destination:
     
    $Cookies$\*, $InternetCache$\*, $LocalAppData$\*, $LocalAppData$\..\Temp\*, $LocalAppDataLow$\*,$RoamingAppData$\*, $Windows$\Prefetch\*, $Windows$\SoftwareDistribution\*, C:\DRVSTORE\*, C:\Documents and Settings\All Users\Application\Data\Symantec\Symantec Endpoint Protection, C:\DriverStore\*, C:\Drivers\*, C:\Program Files (x86)\Cisco, C:\Program Files (x86)\Cisco Systems, C:\Program Files (x86)\Common Files, C:\Program Files (x86)\Juniper Networks, C:\Program Files\Common Files\Symantec Shared, C:\Program Files\Manufacturer\Endpoint  Agent\*, C:\Program Files\Reliance Netconnect+, C:\Program Files\Symantec\Symantec Endpoint Protection\*, C:\ProgramData\Symantec\Symantec Endpoint Protection\*, C:\System Volume Information\*, C:\Users\All Users\Symantec\Symantec Endpoint Protection\*, C:\Windows\*
     
    File Types:
     
    *.adm, *.aw, *.bdr, *.bin, *.cab, *.cat, *.chm, *.com, *.cpl, *.cur, *.dat, *.dl_, *.dll, *.dll_1033,
    *.au, *.avi, *.lrc, *.med, *.mid, *.mov, *.mp, *.mp3, *.mp4, *.mpe, *.mpg, *.mpeg, *.ogg, *.ra,
    *.dcx, *.dds, *.dib, *.djvu, *.ecw, *.emf, *.fsh, *.g3, *.gif, *.grd, *.icf, *.iff, *.icl, *.ico, hiberfil.sys, msiexec.exe, setup.exe, *.ima, *.eml, *.drv, *.exe, *.fae, *.hlp, *.ime, *.inf, *.ini, *.inx, *.lnk, *.mecontact, *.mof, *.mui, *.nls
     
    *.inf, *.mng, *.nlm, *.ng, *.nol, *.pcd, *.pcx, *.pgm, *.png, *.ppm, *.ppx, *.psd, *.psp, *.ras, *.raw, *.mp3, *.ost, *.pnf, *.so, *.sys, *.tcl, *.tlb, *.tpi, *.ttf, *.ver, *.vxd, *.windowslivecontact, *.windowslivegroup
    *.ocx, *.exe, *.img, *.iw44, *.j2k, *.jng, *.jp2, *.jpc, *.jpe, *.jpm, *.jpeg, *.jpg, *.kdc, *.lbm, *.ldf, *.lwf
     
    *.pst, *.rgb, *.rle, *.san, *.sff, *.sfw, *.sgi, *.sid, *.tif, *.tiff, *.ttf, *.wbmp, *.wmf, *.xbm, *.xpm, *.aif,
    *.rm, *.rmi, *.snd, *.swf, *.wav, *.wma, *.wmv, *.sys, *.v2i, *.vmdk, *.vmem, *.wmf, *.xsn, *.acr, *.ani, *.asf, *.b3d, *.bmp, *.bpm, *.cam, *.clp, *.cr2, *.crw, *.cur, *.dcm
     
    Did I break something by adding in commas and wordwrapping the folder destination entries?

     

     
     


  • 2.  RE: DLP Agent configuration changes - Agents not connecting now

    Posted Dec 13, 2012 06:28 AM

    Hi NY,

    Please restart the agent through Enforce >System>agent tab to that specific host/IP filtering. If this problem with more agents than please restart ur Endpoint Server.



  • 3.  RE: DLP Agent configuration changes - Agents not connecting now

    Posted Dec 18, 2012 08:57 PM

    Can you check the logs?