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DLP Agent (Kvoop.exe) make CPU upto 50%

Created: 26 Dec 2012 | 2 comments

Hi:

    I got a problem, When i send e-mail from my mail client (Outlook 2007), the process kvoop.exe would make CPU upto 50%.

    Pls give me a hand.

    1. Version 11.6

    2. OS Windows 7 (32bit)

    3. Mail Client Outlook 2007

    4. it's happened when there is a attachment in email (pdf, zip etc.)

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Ashish-Sharma's picture

HI,

Check mithun Comments

Mithun Sanghavi Symantec Employee Technical Support Accredited

Hello,

It is recommeded to have certain Exclsuions created when SEP and DLP are installed on the same machine.

I would request you to contact the DLP (Vontu) Technical Support for the same.

Also, check this Article: https://www-secure.symantec.com/connect/articles/exclude-sep-agent-dlp-endpoint-agent-configuration

The Kvoop.exe is the one that scans the computer when you are running Endpoint Discovery to find confidential information stored on the Endpoint system. It is a process that is part of SMS SMTP 5 and it performs out-of-process (that's what oop in kvoop stands for) True Type file identification and filtering.

Reference:

https://www-secure.symantec.com/connect/forums/what-does-kvoopexe-do-symantec-dlp

https://www-secure.symantec.com/connect/forums/what-kvoopexe

Hope that helps!!

Reference

https://www-secure.symantec.com/connect/forums/kvoopexe-taking-maximum-cpu-utilization

Thanks In Advance

Ashish Sharma

pete_4u2002's picture

are the attachments huge in size?

does it happe only during email sent as an attachment?