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DLP Agent - Rolling back

Created: 12 May 2014 | 2 comments
azrulikhwan's picture

Hi guys,

i got one issue, when im installing the dlp agent version 12.0.1 in one of the client machine, the installation keep rolling back and the installation not successful.

dlp_error.png

 

what is the issue for this matter?

thanks

Operating Systems:

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technical_specialist's picture

Open registry and go to 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\
hight light Session Manager on the right hand side delete the value 
PendingFileRenameOperations

Also delete the same value from
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\Session Manager\PendingFileRenameOperations

Run it again

dip_mis's picture

Turn off the UAC and install again.