Data Loss Prevention

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  • 1.  DLP agent uninstallation

    Posted Feb 06, 2014 09:34 AM

    Hi Experts,

    I have installed DLP agent on 70 to 80 system with password before 2 month, And  now i am trying to uninstall manually from 1 system but it is not uninstalling, I put the password then too it is not.I have given same password which I have used while installation but no luck. Can you guys help me.



  • 2.  RE: DLP agent uninstallation
    Best Answer

    Posted Feb 06, 2014 09:35 AM

    Hi,

    please go with K.S Sharma post in below thread.

    https://www-secure.symantec.com/connect/forums/remove-dlp



  • 3.  RE: DLP agent uninstallation

    Posted Feb 06, 2014 09:37 AM

    See below thread

    http://www.symantec.com/connect/forums/symantec-dlp-agent-uninstallation



  • 4.  RE: DLP agent uninstallation

    Posted Feb 06, 2014 09:41 AM

    Hello SMSC,

    Check the threads.

    https://www-secure.symantec.com/connect/forums/symantec-dlp-uninstallation

    https://www-secure.symantec.com/connect/forums/how-unistall-symantec-dlp-agent-individual-computer

    https://www-secure.symantec.com/connect/forums/symantec-dlp-agent-uninstallation



  • 5.  RE: DLP agent uninstallation

    Posted Feb 10, 2014 12:36 AM

    Dear SMSC,

    please refer my article and below details,

    you might have used your plain password and not the hash password during installation. Please see the procedure in my Article

    https://www-secure.symantec.com/connect/articles/preparing-dlp-agent-uninstallation-password

     

    DLP agent will install with any password that you provide but during uninstallation it will compare the inbuilt PGP hash value of provided password.so that initially you need to add hash generated password which can be genreated throgh PGP.dll and Uninstallation password provided by symantec.

    In your case your correct password is converted to internally hash and mismatches.Read below

    .

    The UninstallPwdKeyGenerator.exe creates an uninstall password key which is used within Install_Agent.bat.

    The UninstallPwdKeyGenerator.exe is included with the 11.1 Agent Tools. This tool is used to generate the value you use for UNINSTALLPASSWORDKEY within the Install_Agent.bat file.

    The tool must be in the same directory as PGPsdk.dll.

    The following is an example of how to create a key hash to use for the UNINSTALLPASSWORDKEY value.

    UninstallPwdKeyGenerator.exe -xp=the-password-you-want-to-require-for-uninstalling-edpa

    example output of tool: 8D98A265FFFC7C42CD4860AAE01DB23D957F8F9E

    example format to use in Install_Agent.bat UNINSTALLPASSWORDKEY="8D98A265FFFC7C42CD4860AAE01DB23D957F8F9E"

    example format to use with Uninstall_Agent.bat UNINSTALLPASSWORD="the-password-you-want-to-require-for-uninstalling-edpa"