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DLP Endpoint agent 11.6 edpa & wdp service is getting stopped

Created: 12 Jun 2013 | 5 comments

Hi Team,

I'm using DLP 11.6 endpoint module. The services of the endpoint agent (edpa&wdp) is getting stopped automatically.  What could be the reason?.

Let me know if you need more details.

Regards,

Vinodh Stanley

Operating Systems:

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yang_zhang's picture

Did you check the Windows Debug Log?
It may due to some kind of confliction of DLP agenr and third-party software.

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kishorilal1986's picture

Hi Vstanley,

Please chcek if there is any antivirus/firewall/othere application blocking this EDPA and WDP services to run. Add these services in exception.

Unmesh Sharma's picture

Hey! I had logged a case with Symantec few days earlier regarding DLP Agent services getting stopped & manual. But they are saying that its a known issue with Endpoint DLP Agents and will be fixed in dlp 12.x version.

kishorilal1986's picture

vsatnley

is it happening with all endpoint agnets or on selected machine specific ?