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DLP error while installing

Created: 23 Nov 2012 • Updated: 16 Jan 2013 | 17 comments
HolyRoyal's picture
This issue has been solved. See solution.
Good afternoon.
I installed Oracle, configure the base, install DLP, set default SOLUTION pack (complete screen attached). The keys are also generated and placed in the folder. I want to go to the Symantec enfors server and check that out, but does not go.
Screens attached.
What can be done, or not make any sense to run, walk down the installation?

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pete_4u2002's picture

try restarting vontu services.

if still does not help check the tomcat log.

HolyRoyal's picture

Install tomcat ,does it need to configure?

pete_4u2002's picture

tomcat within the Protect\logs\tomcat folder for the error?

does it still shows 403?

HolyRoyal's picture

yes still shows 403 error,doesnt understand this "tomcat within the Protect\logs\tomcat folder for the error?".

pete_4u2002's picture

can you post the localhost.2012-11-26 ( if the system date is 26th Nov) , may be we can get some information here.

HolyRoyal's picture

here it is )

log.rar 39.22 KB
pete_4u2002's picture

is it a fresh install?

there are errors looks like DB related issue

Unable to verify database tablespace usage

suggest to open a support ticket

HolyRoyal's picture

Yes fresh install ,the customer begin to unwrap DLP a week ago,so i advice to make a case?

HolyRoyal's picture

Support can be make with demo version of product(What else i can try.

kishorilal1986's picture

Hi Holly,

Just check the installations step for DLP and oracle servers as there may be service communication issue in the same. also see whether after restarting the vontu services. DLP and DB servers resolves the issue. There is also possibility of corrupt installation set up . You can verfiy the same by hash value.


Kishorilal Sharma

HolyRoyal's picture

Did the fresh instal step by step,do all follow the instructions Symantec_DLP_Oracle_11g_Installation_Upgrade_Guide p 13-23

Symantec_DLP_11.6_Install_Guide_Win p 29-40

I Check installation and operation follow the Symantec_DLP_Oracle_11g_Installation_Upgrade_Guide p23,all ok.

kishorilal1986's picture

It seems to be login/ password (authetication ) of Enforec and Oracle DB issue. You should check all login passwors you created for above DLP application and find out mismathes. Also it may be prevelages / rights for specific Server/folder/application. 

HolyRoyal's picture

Solve DB problem.Now there is previous error.Any ideas?

pete_4u2002's picture

restart the vontu manager services in seqeunce.
How to stop the Manager Vontu Services:
1. Vontu Monitor Controller (if applicable)
2. Vontu Incident Persister
3. Vontu Manager
4. Vontu Notifier
5. Vontu Update (if necessary)

How to start the Manager Vontu Services:

1. Vontu Notifier
2. Vontu Manager
3. Vontu Incident Persister
4. Vontu Monitor Controller (if applicable)
5. Vontu Update (if necessary)

if it still does not help. check the tomcat log.

pete_4u2002's picture

hwat the current status? hope the issue has been resolved?

HolyRoyal's picture

Hi!All works fine now,thx for ur help.