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DLP slowing down response on Web application

Created: 11 Jul 2013 | 2 comments

Its a bit of a long story but here goes:

We have DLP setup in our environment. Users have windows 7 with IE8 or IE9 with the dlp agent installed. Amoungst other stuff, we were monitoring our web applications. A specific app allows for users to upload or download pdf's/tiffs. This website was excluded from DLP due to the paging between the lists of documents slowing down drastically. There are two ways to login to the app, one is a direct link and the other is our 'single-sign-on' site.

Problem is that if a user who has the DLP agent access this app via IE9 they experience a performance issue but through IE8 and IE10 it works fine. This is even though the application address isnt being scanned by DLP.

A user without the DLP agent can work fine with any version of IE.

Any ideas? Does DLP support any version of IE?

Operating Systems:

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yang_zhang's picture

Definitely, the DLP agent support IE9. The suggestion is enable the debug of the agent, and, collect the debug log to find out the posibale confliction.

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kishorilal1986's picture

As yang has suggested, you need to enable log from Enforce and analys the log for finding the issue. Symantec might have done enogh testing on diffrent IE application for performance.