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DLP Strange Behavior

Created: 23 Aug 2014 • Updated: 26 Aug 2014 | 5 comments
Outrageous's picture
This issue has been solved. See solution.

Hello all , I am facing a strange problem and need your help with it. Following is my current setup. It is a three tier installation (DLP 12.0.1)

  • Enforce Server on RHEL
  • 5 Detection Servers on RHEL
  • Oracle on on Linux

Recently I decided to add one more detection server. I did  the installation fine on a new server (DLP 12.0). So then I went on to upgrade this newly added detection server to 12.0.1  . I download the upgrader jar file 12.0 then I uploaded it on the Enforce via going into Servers > Upgrade Server .  It took about 45 minutes then file was being uploaded on the enforce but then Suddently it logged me out of the Enforce web console.

When I again tried to logged in with any of my User accounts  it didn't , instead the browser  keeps on loading while I typed in the username and password. I tried all of my user accounts but the same problem. Infact I created a new user but even with that it didnt log in the browsers keeps on loading.

I can only login in Enforce with the Administrator account. Other user accounts are not working even if I create a new account it has the same problem.

Could you please tell me what is wrong ? Thanks & Regards

Operating Systems:

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Outrageous's picture

Any 1 would like to respond on this ?

Outrageous's picture

Any Symantec Employee ??

stephane.fichet's picture


 looks like you are still un "upgrade mode". Do you have a message on login form about "upgrade in progress" or something like that ?


Outrageous's picture

Thanks for your reply stephane, no  I didn't have that message while I was logging into the web console, simple login screen used to come where one provide the username and password

The issue has been resolved now, When I was logging into the web console with any other username it was redirecting me to the logoff page , but when I was logging in with the Administrator page It was logging in me rightly into the main page, So I changed it and was able to login with other credentials.

Thanks & Regards,

kishorilal1986's picture

Hi Outrageous,

I think u havent shut down the services that needs to be stopped during upgradtion activity. Please go through the prerequisite. u could be logged in using Admin account since it has super power prevelages.