Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

DLP Strange Behavior

Created: 23 Aug 2014 • Updated: 26 Aug 2014 | 5 comments
Outrageous's picture
This issue has been solved. See solution.

Hello all , I am facing a strange problem and need your help with it. Following is my current setup. It is a three tier installation (DLP 12.0.1)

  • Enforce Server on RHEL
  • 5 Detection Servers on RHEL
  • Oracle on on Linux

Recently I decided to add one more detection server. I did  the installation fine on a new server (DLP 12.0). So then I went on to upgrade this newly added detection server to 12.0.1  . I download the upgrader jar file 12.0 then I uploaded it on the Enforce via going into Servers > Upgrade Server .  It took about 45 minutes then file was being uploaded on the enforce but then Suddently it logged me out of the Enforce web console.

When I again tried to logged in with any of my User accounts  it didn't , instead the browser  keeps on loading while I typed in the username and password. I tried all of my user accounts but the same problem. Infact I created a new user but even with that it didnt log in the browsers keeps on loading.

I can only login in Enforce with the Administrator account. Other user accounts are not working even if I create a new account it has the same problem.

Could you please tell me what is wrong ? Thanks & Regards

Operating Systems:

Comments 5 CommentsJump to latest comment

Outrageous's picture

Any 1 would like to respond on this ?

Outrageous's picture

Any Symantec Employee ??

stephane.fichet's picture


 looks like you are still un "upgrade mode". Do you have a message on login form about "upgrade in progress" or something like that ?


Outrageous's picture

Thanks for your reply stephane, no  I didn't have that message while I was logging into the web console, simple login screen used to come where one provide the username and password

The issue has been resolved now, When I was logging into the web console with any other username it was redirecting me to the logoff page , but when I was logging in with the Administrator page It was logging in me rightly into the main page, So I changed it and was able to login with other credentials.

Thanks & Regards,

kishorilal1986's picture

Hi Outrageous,

I think u havent shut down the services that needs to be stopped during upgradtion activity. Please go through the prerequisite. u could be logged in using Admin account since it has super power prevelages.