Just allow LiveUpdate out of your firewall.

https://www-secure.symantec.com/connect/forums/wha...

Did you check the proxy? Do you have one?

open sepm

admin

servers

on the right and side below, local site, select server,

right click and select edit; You will get a proxy tab; fill in the infromation if you are usign one.

or else do a repair of SEPM from add/remvoe programs, It will re-register all the LU information.

once done

start

run

type "luall.exe" if manager is update; you can see that under admin-servers , local site, show liveupdate downloads at the bottom

Hi Rafeeq,

Like i stated earlier. I have reregistered the SEPM and it is now giving me "return code 1" with no new updates available and liveupdate succeeded.

I am using a proxy and i have added it before now.

thank you for your response.

does that have the latest defs or it does not have latest defs and giving error code 1

Hi Rafeeq,

it does not have the latest defs. It displays that the latest from Symantec is the current date. Yet the manager has no available defs information.

I know about updating with .jdb file downloaded online. i do not want to take the easy way out all the time.i need this to be a resolved issue.

Moreover the .jdb file does not update all the products in the SEPM. I can always download the .jdb and update it.

I thought this SEPM error update would have been solved in SEP12.1

Yes ; we need to find the root cause, jdb would work today but not tomorrow.

can you see all the three files as per this document?

http://service1.symantec.com/support/sharedtech.nsf/docid/2003090514252213

Hi Rafeeq,

I have downloaded the livetri file and i can view these three files within the zip folder.

• liveupdt.sig
• liveupdt.tri
• liveupdt.grd  

what else do i need to check?

can you try uninstall / reinstall of LU

http://www.symantec.com/business/support/index?page=content&id=TECH102609

Hi Rafeeq,

I have uninstalled and reinstalled the liveupdate. i still get the same return code 1

i have repaired the SEPM after this and i start getting return code 4. so i reregister the liveupdate again, reinstall it and i am back to return code 1.

starange;

now lets try this

open control pannel, select Liveupdate.

make it Interactive mode; start - run type Luall.exe

now does that ask for any log in info? do you get a pop up?

the above is still what i am getting. i appreciate your trying to help.

i hope you can see the screenshot that all the products are up to date.

Did you try clearing out the corrupt definitions in the SEPM?

http://www.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

lets remove Liveupdate; delete all liveudpate folders.

clear corrupt defs of SEPM

install LU

registrer it

make it to interactive

run luall.exe...It should download something....

Hi Rafeeq,

There is no content or definition in the path for from Inetpub. The content file is 0kb and like I said i have not been able to download any defs to this server at all.

I will still clear all that is listed from their locations.

No, alpha numeric folders right, I doubt it would update if you drop a jdb file, too.

If you have just installed this SEPM.

I would recommend you to uninstall / reinstall SEPM latest version 11.0.6100, you can find that in the https://fileconnect.symantec.com

make sure you have installed , in the cosole session

Hi Rafeeq,

the funniest thing is that i had SEPM 11.0.6 before now and i upgraded to SEP 12.1 beta, that was when i started having the issue of not being able to update it. I had to uninstall and reinstall it and the issue has remained the same.

I have tried installing on Windows XP and Windows 7 and the issue is till the same.

I have tried the update on other links not with proxy yet the issue is till same.

i want to try out some steps.

At a friend's place I will try to install on a new computer at his end.

try to use an internet source from 2 other ISPs (though i have tried this before) and try to update this non-working one with .jdb file to confirm if it will update after then.

I do not want to give up till i get it working.

i really appreciate your time.

As far as I know , its entirely related to ISP , or proxy.

can you check if these registry keys are still in place?

http://www.symantec.com/business/support/index?page=content&id=TECH104926

I had the same problem...

not sure what your connection speed is on that side but here in South Africa I have many cases where the update simply fails; at the start, in the middle, or just at the end. this happens maby once but if the SEPM is updated with .jdb it works from there.

I also have the Enablement Toolkit installed and that just breaks the Live Update because it pulls content updates when available. All this goes down with whatever other Symantec products needs to be updated and then ultimately nothing updates because of SETK.

Hope that helps...

Cheers

Thank you Hans-05 for your comment. You explained in ways I did not.