BackupExec 2012- upgrade and support
I upgraded to this version about a month ago and I have nothing but trouble. I paid for one year subcription of technical support and it is also a waste of money. I have problems getting my questions answered and it always takes a few days to get something resolved.
I have problems installing the software on a brand new server and it took several days, different tech support who don't speak English fluently and complaining before I get the right person to help me.
Then It keeps hanging while trying to backup VMware. I tried a whole week to get the right help but to this day it is still not working.
Then I get an e-mail stating that my case has been resolved. Meanwhile I cannot backup my Virtual servers and I am still running 2010.
I had no problem running 2010 and I should not have upgraded have I known that Symantec has really poor tech support.
Sorry to rant, but I am so frustrated with this software or probably more frustrated with Symantec Tech support. Should have seen the RED FLAG when I have problems with tech support on the trial version. I rather pay more for VEAM if this is the kind of support I am going to get from Symantec.