Endpoint Protection

Hi

Does anyone know if offline machines take up a license in SEPM?

We have AD synch with SEPM.

One issue with this is that, an old machine sitting in AD will still synch with SEPM.

Does this offline machine count towards the SEP license? (Does it depend on how long it has been offline for?)

Thanks,

DM

Usually a machine that had reported into the SEPM will take a license. If your period is set to remove machine entries after 30 days, then the license becomes available. However if the machine is still reporting , lets say, once a week, then yes, the offline machine will still take up a license.

Any machine that has checked into the SEPM and is reporting to the SEPM uses up a licence even the offline machines. 

If you have the SEPM to delete offline machines say for example after 30 days and they are offline for 30 days the SEPM will free up that licence file until  the machine is put back online and checks in. 

Yes, they will

If the machine shows up in SEPM, whether offline or online, it consumes a license until it is removed.

Thanks for all your feedback guys.

Weird thing is, this morning, i deleted or moved over 20 machines to different OU (which does not get synced with SEPM).

Searching for these in SEPM confirms they are not in SEPM anymore.

However, my total endpoint numbers have not dropped.

Any ideas?

Thanks,

DM

sometimes it may take upto 24 hours for your SEPM to realize that the client is no more in the system and it will release the license to the unused license after 24 hours at times. 

sometimes performing the maintanance activity on the DB (both rebuilding index and truncation of logs will help you fix the issue)

Hi,

Symantec Endpoint Protection Manager can incorrectly display an over-deployed license status due to obsolete clients. These are database entries for the clients that no longer communicate with Symantec Endpoint Protection Manager in the protected environment. Clients can be rendered obsolete for many reasons, such as when you upgrade the operating system, decommission a computer, or change the hardware configuration.

If your license reports show more seats are licensed than known to be deployed, you should purge the database of obsolete clients. Obsolete clients count against the product license, so it is important to purge obsolete clients as soon as they are created. By default, purging occurs every 30 days. You can shorten the interval between purge cycles to more quickly purge the obsolete clients. You reset the interval as needed to suit your long-term needs after the purge cycle completes.

To purge obsolete clients from the database to make more licenses available

• In the console, on the Admin page, click Domains, right-click the domain, and click Edit Domain Properties.
• On the General tab, change the Delete clients that have not connected for specified time setting from the default of 30 to 1.
• You do not need to set the option to purge the non-persistent clients for licensing purposes. The non-persistent clients that are offline do not count toward the license total.
• Click OK.
• Wait 24 hours and then revert the settings to 30 days or to another interval that suits your requirements.

In non-persistent Virtual Desktop Infrastructures (VDIs), you can set a separate time period for purging the non-persistent clients. This setting purges the offline clients that have not connected during the time period that you set. Non-persistent offline clients do not affect the license count.

Thanks All.

My total endpoint number has dropped overnight.

Cheers, DM.