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Do unmanaged clients get updates when off network?

Created: 15 Oct 2013 • Updated: 15 Oct 2013 | 7 comments

For our employees who have laptops we install the unmanaged client so they are still protected when they leave campus. My question is when they are not connected here at our campus are they still receiving the updated definitions?

Operating Systems:

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James007's picture

An unmanaged client does not communicate with a management server and an administrator does not manage the client.

The unmanged client can get the Liveupdate from internet

Mithun Sanghavi's picture

Hello,

The unmanaged clients can get definitions from internet, if enabled.

Incase if this is only 1 or few unmanaged client machines, then you could update these clients Manually by Downloading and Running the Intelligent updater which would update the Definitions.

Check this Article:

How to update definitions for Symantec Endpoint Protection using the Intelligent Updater

http://www.symantec.com/docs/TECH102606

The below articles tell you how to do this:

Using Intelligent Updater files to update client virus and security risk definitions

http://www.symantec.com/docs/HOWTO80903

How to manually update definitions for a managed Symantec Endpoint Protection Client using the .jdb file

http://www.symantec.com/docs/TECH104363

The above article will need to be used with this article (http://www.symantec.com/docs/TECH105498) to get the unmanaged client to allow 3rd party content distribution.

 

However, incase if you are carrying a Number of Unmanaged clients, then you may need to take assistance of Liveupdate Administrator Utility.

Check these Articles below to update:

Is it Supported to Configure Unmanaged Symantec Endpoint Protection Clients to Update from LiveUpdate Administrator 2.x rather than the Symantec Endpoint Protection Manager?

http://www.symantec.com/docs/TECH123388

Installation and configuration of LUA

https://www-secure.symantec.com/connect/articles/i...

Updating downloads in an internal LiveUpdate Administrator 2.x Server using the downloads from an external LiveUpdate Server

http://www.symantec.com/docs/TECH106254

How to change the LiveUpdate source of an unmanaged Windows Symantec Endpoint Protection 12.1 Client

http://www.symantec.com/docs/TECH166129

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

skevans's picture

So pretty much as long as they can connect to the Internet they can open symantec and select live update and get the updated definitions themselves?

Mithun Sanghavi's picture

Hello,

Correct. As much as the machines can connect to the internet, they would be able to download the defintion updates.

You can either schedule it OR manually click on "Liveupdate" button to manually update itself.

In case of SEP 12.1, please check out the below link:

Configuring mobile computers to automatically download definitions when disconnected from the Symantec Endpoint Protection 12.1 Management console

http://www.symantec.com/docs/TECH177361

Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

.Brian's picture

You simply need to configure the policy so that when clients go OFF network they can connect to symantec liveupdate and grab the updates

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

.Brian's picture

Glad to be of help. take care.

Brian

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.