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Does anyone know how to import Service Desk Knowledge Base articles via a Workflow?

Created: 23 Oct 2012 | 4 comments
QuietLeni's picture

Dear All,

Does anyone know how to import Service Desk Knowledge Base articles via a Workflow? I have a load of OneNote documents that I need to import into Service Desk as Knowledge Base Articles. Does anyone have any ideas as to how I might accomplish this, keeping the correct database values?

I suspect that it will be possible by a Workflow, but saying, "yes, do it via a Workflow" is easier than doing it!

Kindest regards,

QuietLeni

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reecardo's picture

The KBMigrationWizard/KBMigrationProcess packages would be an excellent place to start as far as making a custom wf to import docs. These guys get delivered with SD.

QuietLeni's picture

reecardo,

Thanks for that. I guess that if I follow the process and the data settings, it should work nicely?

Kindest regards,

QuietLeni

What is the point of an Asset Management Solution that needs excessive management? Let me help you.

CNWilliams's picture

QuietLeni,

You might want to check out the following article:

KB Migration Wizard Service Catalog item will not import user created Helpdesk KB's

http://www.symantec.com/docs/TECH162732

Kindest regards,

CNWilliams

CNWilliams

reecardo's picture

I believe the KB Migration process is specifically designed to migrate old Helpdesk 6 articles from the SMP I into the Process Manager database. If you're trying to import some KB articles that are not SMP HD6 KB articles, you'll probably need to do some tweaking. But these projects are an incredible starting point for this.

I'm fairly certain this process can be kicked off right from the Service Catalog after a SD install.