Does anyone know what info I need to validate my support account page?
Updated: 21 May 2010 | 3 comments
This issue has been solved. See solution.
I am trying to validate my account so that I can open and manage cases online, but the validation screen is not taking my info. It is asking for a Technical Contact ID, Support Number or technical Case ID The only info I can find that comes close is a Support ID, but it says that number is invalid. I definitely havea valid ID, just not sure if this the the right one to be using here. This ifo comes right off of my support contract under the RTSM/Support ID field. worse, I followed the link they give you if you have trouble and it sends me off to veritas support (which SE P isn't even a part of) If I click Norton support it brings right back where I started from in the first plase .... Any ideas would be appreciated.
Dan
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Contact Support
www.symantec.com/business/support/contact_techsupp_static.jsp
VMWARE-- SEP 12.1 vs McAfee vs Trend Micro
You can try the Symantec chat
You can try the Symantec chat session. They may be able to point you in the right direction.
https://sales.liveperson.net/hc/71097838/?cmd=file&file=visitorWantsToChat&site=71097838&SV!chat-button-name=chat-sales-business-english&SV!chat-button-room=chat-sales-business-english&referrer=(button%20dynamic-button:chat-sales-business-english(Symantec%20Endpoint%20Protection%3A%20Purchasing%20Options%20-%20Symantec%20Corp.))%20http%3A//www.symantec.com/business/products/purchasing.jsp%3Fpcid%3Dpcat_security%26pvid%3Dendpt_prot_1&SESSIONVAR!skill=sales-business-english
Cheers,
Thomas
Call support but make sure you have plenty of time
I went through the same issue a few months ago. I entered the support ID off of my contract only to be told that it was invalid. I spent quite some time on the phone with support being bounced several times before I found someone to tell me what the valid ID number was.
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