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Does More than one Techn work at Symantec?????

Created: 24 Feb 2011 | 7 comments

1. NO ONE IS ANSWERING THE PHONE ANYWHERE AT SYMANTEC
2. YOUR PHONE SYSTEM IS REPORTING 1 MIN THEN OVER AN HOUR
3. I WAS ON HOLD OVER TWO HOURS
4. I HAVE ANOTHER ISSUE WITH BACKUP EXEC
5. EVEN YOUR SYMANTEC OPERATORS CANT GET THROUGH TO SUPPORT
6. MY ONLINE SUPPORT IS IN AN ORIENTAL LANGUAGE
7. YOUR ONLINE CHAT SUPPORT DOESNT WORK. NOONE IS THERE EITHER

I've been on hold all morning. Don't listen to "The Customer Hold the Longest. is X min. It goes up and down and noone ever answers.

 

Discussion Filed Under:
Inside Symantec, General Symantec, Active Directory Recovery Agent, Agents, Advanced Disk-Based Backup Option, Backing Up, Agent for DB2 on Windows Servers, Basics, Agent for Enterprise Vault, Best Practice, Agent for Lotus Domino, Beta, Agent for Microsoft Exchange Server, Case Study, Agent for Microsoft Hyper-V, Certification, Agent for Microsoft SharePoint, Cloud Computing, Agent for Microsoft SQL Server, Compatibility, Agent for Oracle on Windows or Linux Servers, Configuring, Agent for SAP Applications, Documentation, Agent for VMware Virtual Infrastructure, Downloads, Backup Exec (media server only), Error messages, Evaluating, Backup Exec Infrastructure Manager, Features, Central Admin Server Option, Installing, Deduplication Option, Integration, Desktop and Laptop Option, Layer Definition File, Email Archiving Option, Licensing, File System Archiving Option, Managing Backup Devices, Granular Restore Option, Monitoring, Inspire to Expire and Give Back, News, Library Expansion Option, Patch, LightsOut Restore Option, Performance, MAC Agent, Recovering, Microsoft Exchange Mailbox Archiving Option, Reporting, NDMP Option, Restore, Other/New Agent or Option Request, Roadmap, Remote Agent for Linux / Mac Servers, Remote Agent for Linux and Unix Servers, Tip/How to, Remote Agent for Windows Servers, Training, Remote Media Agent for Linux Servers, Troubleshooting, Restore Anyware Option, Uninstall, SAN Shared Storage Option, Upgrade, SORT (Symantec Operations Readiness Tools), Virtualization, Storage Provision Option, System Recovery (core), System Recovery Browser, System Recovery console/UI, System Recovery Copy hard drive, System Recovery Disk, System Recovery File and Folder Backup, System Recovery Linux Edition, System Recovery Management Solution, System Recovery Manager, System Recovery Offsite copy, System Recovery virtual conversion, Virtual Tape Library Unlimited Drive Option

Comments 7 CommentsJump to latest comment

P_K_'s picture

What no. are you calling ? Call this no.1 800 342 0652   

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

CraigV's picture

...why not use the forums here? MIght actually be a lot quicker!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Swathi Turlapaty's picture

Yes, as others suggested, please make sure to address your product issue on the Connect forums first. We have  our valuable Trusted Advisors, Symantec Techsupport Engineers and other users monitoring and helping users in need round the clock. Also, you can ping the respective Community manager who can escalate your case as needed to the right team and get you a solution faster. Good Luck !

James Winslow's picture

dnoble@aspdd.com becareful of what you're saying my friend, the admin can take out your point and possibly kick you out from the forum. crying

CraigV's picture

...bit of a difference don't you think James...?

 

the guy is posting his frustration, no harm in that. He's not doing anything wrong by doing that!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Mjahtetn's picture

 

This issue is being work on.

Emergency Down and Critical  issues will have live transfers. All other issues will have a call back. The response time depends on the severity level and support level. The intent is to minimize the hold times for customer who have critical issues to deal with.