Hello,
Use the 12.1 RU3 SEP. It is supported version. 12.1 RU2 has issue while using in Window 8 and issue fixed in current version 12.1 RU3
Best practices for upgrading to Symantec Endpoint Protection 12.1.x
http://www.symantec.com/business/support/index?page=content&id=TECH163700
https://www-secure.symantec.com/connect/forums/best-practices-upgrading-symantec-endpoint-protection-1213
System Requirements for Symantec Endpoint Protection, Enterprise and Small Business Editions, and Network Access Control 12.1.2 and 12.1.3
Article:TECH195325 |
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Created: 2012-08-21 |
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Updated: 2013-06-03 |
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Article URL http://www.symantec.com/docs/TECH195325 |
Operating system
- Windows XP Home or Professional (32-bit, SP2 or later; 64-bit, all SPs)
- Windows XP Embedded (SP2 or later)
- Windows Vista (32-bit, 64-bit)
- Windows 7 (32-bit, 64-bit, RTM and SP1)
- Windows Embedded Standard 7
- Windows 8 (32-bit, 64-bit)
- Windows Server 2003 (32-bit, 64-bit, R2, SP1 or later)
- Windows Server 2008 (32-bit, 64-bit, R2, SP1, and SP2)
- Windows Server 2012
- Windows Small Business Server 2003 (32-bit)
- Windows Small Business Server 2008 (64-bit)
- Windows Small Business Server 2011 (64-bit)
- Windows Essential Business Server 2008 (64-bit)
- Mac OS X 10.6.8, 10.7 (32-bit, 64-bit); 10.8 (64-bit)
- Mac OS X Server 10.6.8, 10.7 (32-bit, 64-bit); 10.8 (64-bit)
https://www-secure.symantec.com/connect/sites/default/files/Fix_Notes_SEP12.1.3.pdf
Fix UP Problem of Version 12.1 RU2
After applying Microsoft update KB2781197 to a Windows 8 computer, the
Symantec Endpoint Protection client installer fails
Fix ID: 3123310
Symptom: The following lines are from the SEP_INST.log generated from a failed installation attempt:
(SERVER) MSI (s) (04:18) [08:56:49:093]: Executing op:
CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryDa
ta,Target=ShowServiceProgress,CustomActionData={3771A34D-2132-48EA-A486-
D62ECDF9D553};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install
script via service;)
(SERVER) MSI (s) (04:5C) [08:56:49:250]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSI6B0.tmp, Entrypoint: ShowServiceProgress
(UNKNOWN) ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
(UNKNOWN) ScriptGen: ShowServiceProgress() calling
WaitForSingleObject(scriptStarted) ...
(UNKNOWN) ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted)
returned WAIT_OBJECT_0
(UNKNOWN) ScriptGen: ShowServiceProgress() script execution failed.
(UNKNOWN) ScriptGen: ShowServiceProgress() reset script failure event.
(UNKNOWN) ScriptGen: ShowServiceProgress() is returning an error (so close to
the end!)
(UNKNOWN) CustomAction ShowServiceProgress returned actual error code 1603
(note this may not be 100% accurate if transla