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Does SEP determine what OS bit version is installed?

Created: 25 Jun 2010 • Updated: 28 Jul 2010 | 8 comments
This issue has been solved. See solution.

Hello all,

First, I'm a SEP admin newbie and so far things have gone well. Just one question, simple I hope. I've created two new install packages, 32 bit and 64 bit for Windows clients. I'm ready to deploy but have a question about placement. I was thinking that I would have to create client groups and separate the x32's from the x64's. But before I do I was wondering if I place both version of the new client in the "Install Clients" tab of the group does SEP know which version to push to the client? Another words, it detects that client ComputerA is a 32 bit client and will not attempt to push the 64 bit client even though the new 64 bit client resides in the same group.

Thanks in advance for you help.

Comments 8 CommentsJump to latest comment

P_K_'s picture

Yes , it will do. The Package understand the OS built and version.

If you try to install a 64 bit pacakge on a 32 bit machine it will fail,

Say , if you have a group where 32 bit aand 64 bit clients both are  there and you push only a 64 bit pacakge.

Then all the clients that have 64 bit OS will upgrade
Next in order to upgrade to 32 bit you have to re assign the 32 bit . this time only the 32 bit will upgrade. /install

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

Symanticus's picture

ok, so how about if the SEP that is installed on the client is 32 bit while the client OS is 64 bit ?
is there a way to prevent this ?

/* Infrastructure Support Engineer */

P_K_'s picture

SEP is  a natvie 32 bit application, That is the reason if we install the 64 bit package on the 64 bt machine , SEP is listed under Program(x86)  folder.

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

pete_4u2002's picture

it does, if you try installing 64 bit s/w on 32 bit os, you will get an error message like " The install package isn't supported by this processor type, contact  your product vendor"

Mozz's picture

Thanks for the quick replies. So it sounds like I'm cool with putting both clients in the "Install Clients" tab and when SEP updates it will determine which client is needed. Thanks again.

pete_4u2002's picture

OS determines which package is compatible and instralls appropriately.

Symanticus's picture

thanks for your reply Pete.

/* Infrastructure Support Engineer */