IT Management Suite

 View Only

  • 1.  Does Symantec IT Management Suite manages remote users ?

    Posted Sep 20, 2016 05:11 AM

    Please help me with this : 

    Can remote users be disabled through the central admin console ?

    Is it possible to patch or manage remote users through CMS ?



  • 2.  RE: Does Symantec IT Management Suite manages remote users ?

    Posted Sep 20, 2016 06:28 AM

    Hi vikasnautiyal18.

     

    What do you mean with "remote users"? This kind of user will be in another place out of your network company? Where do you wanna disable them? In your Active Directory?

     

    Regards,



  • 3.  RE: Does Symantec IT Management Suite manages remote users ?

    Posted Sep 21, 2016 04:44 PM

    You can patch and manage PCs over the Internet using Cloud Enabled Management (CEM)



  • 4.  RE: Does Symantec IT Management Suite manages remote users ?

    Posted Sep 22, 2016 07:32 AM

    Hi vikasnautiyal18.

     

    With CEM (Cloud-Enabled Management) configured in your enviroment, yes, it's possible to manage all you computers over the internet. You can install software and patches, collect inventory, etc.

     

    To be possible do the activities above, you will need a server in your DMZ, but the configuration it's quite easy to do. You will also need a certificate (you can generate one using your own Altiris or use a third-part certificate) and configure your agents to connect via https (You can configure that on Targeted Agent Settings).

     

    The link bellow shows you how to do all the configurations about the CEM funcionality. Also i'm attaching a link with all documentation about that.

     

    Video

    https://www.youtube.com/watch?v=v9aT1TnDNVw

     

    Documentation

    https://support.symantec.com/en_US/article.TECH227638.html

     

    Regards,