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Does Wise installer studio 7.0 SP2 support Windows 7?

Created: 12 May 2010 • Updated: 14 Jun 2010 | 1 comment
This issue has been solved. See solution.
We have a product whose msi installer is created using WISE Installer Studio 7.0 SP2. We are unable to install this msi on Windows 7 OS, when tried to double click on it.
Issue: On double clicking the msi, the Welcome screen comes up, on click of "Next" button the installer disappears (Seen on Windows 7)
On the same machine (Windows 7) Command line silent installation is successful, although it logs the errors when encountered.
This log file is attached.
QUESION: Does Wise installer studio 7.0 SP2 support Windows 7? Has anybody come across a similar issue, how to over come this
PLEASE ANSWER THIS ASAP - this is a customer issue.

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Christen Jones's picture

I believe you meant to attach your log file but it didn't get attached. When you browse to a file, you still have to click the "Attach" button before you "Save" your post.

Here is the answer I received:

The best place to start is the install.log file that you can create when running the install.  It should have a better error message written to the log file and give more information on what could be happening.

However, because it sounds like it is happening on the dialog, I believe it is a VBScript issue on the Windows 7 or Vista machines where the file has not yet been registered.  This happens in some very rare cases where the Windows 7 machine is still new.  

Ttry these steps and let me know what happens.

1.    Ensure the VBscript is installed.  This should be installed by default of Windows.
2.    Turn off script blocking antivirus and personal firewall software.
3.    Locate the vbscript.dll on your system. On 32-bit systems, this file should be located at C:\Windows\System32.
On 64-bit systems, the file should be located at C:\Windows\SysWOW64.
4.    Go to Start > Run and at the prompt enter:  regsvr32.exe <path to vbscript.dll>.