Doesnt detect the full slots
I have a robotic library, DELL PV124T. It has two magazines (left, right) each has 8 slots and total 16. My problem is, In the Device properties under robotic libraries, i can only see 8 slots. In the web interface of PV124T I can see all the 16 slots and move tapes all over the slots. In BE, i can only use the right magazine (which has the 9-16 slots in real) showed as 1-8 slots.
What should i do to get my all slots working? The drivers are provided by Symantec. The version of BE is 11D Windows Server 2003