Video Screencast Help

Domino Journal Archiving Issue

Created: 18 May 2012 • Updated: 27 Jun 2012 | 3 comments
Abhijit Soman's picture
This issue has been solved. See solution.

Hi,

I am using EV 9.0.3 installed on Win2K8 R2 Ent edition. This server is configured as EVDG server.

I am able to archive / restore mails of end user however I am unable to archive domino journal mails.

In the windows event log it is giving the warning that Event ID: 41048 Task: 'Domino Journaling Task'|Unable to connect to Domino server: 'Mail/svr/Test'

I am attaching dtrace of Domino Journaling Task.

 

Looking for the solution ASAP

Comments 3 CommentsJump to latest comment

AndrewB's picture
|Event ID: 41038 The Domino Journal task 'Domino Journaling Task' has started in report mode.
|Event ID: 41166 The Enterprise Vault internal SMTP domains have not been configured.|Message direction cannot be evaluated until the internal SMTP domains have been defined.|Refer to the documentation for more information.

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

AndrewB's picture

Maybe you have the task in report mode for the dtrace but make sure to take it out when you're ready to test again. This is from page 89-90 of the Registry_Values.pdf.

NotesDomains
HKEY_LOCAL_MACHINE
\SOFTWARE
\Wow6432Node
\KVS
\Enterprise Vault
\Agents
Location
Content KEY
You can specify that Enterprise Vault must perform a local address
lookup for specific Notes domains. The local lookup enables Enterprise
Vault to identify the Lotus Notes user name for those messages that
are addressed to alternative email addresses. The local lookup results
can aid searching in the Web applications and in Compliance
Accelerator and Discovery Accelerator.
Description
To specify local lookup domains
1 On an Enterprise Vault server that runs a Domino archiving or
journaling task, create a new registry key called NotesDomains.
2 Under the new NotesDomains key, create a subkey for each Notes
domain. For example, if you have Notes domains
'MyNotesDomain1' and 'MyNotesDomain2' you create subkeys
'MyNotesDomain1' and 'MyNotesDomain2'.
3 Under each of the Notes domain subkeys, create a new String
value called InternalSMTPDomains.
4 Assign to each InternalSMTPDomains value a string that lists
the domains for which you want to use local lookup. Use
semi-colons (;) to separate domains. For example:
exampledomain1.com;exampledomain2.com
5 Under each of the Notes domain subkeys, create a new DWORD
value called EnableLocalPartLookup.
6 Give EnableLocalPartLookup one of the following values:
■ 0 to disable local part lookup
■ 1 to enable local part lookup
7 Repeat all these steps for any other Enterprise Vault servers that
run Domino archiving or journaling tasks.
Agents 89
NotesDomains
The Enterprise Vault behavior is as follows:
■ If the NotesDomains key is not present Enterprise Vault performs
a full address lookup and places a warning in the event log.
■ If the NotesDomain key is present but has no key for the current
Notes domain, Enterprise Vault records the original address and
performs a full address lookup.
■ If the NotesDomain key is present and has a key for the current
Notes domain, Enterprise Vault does the following:
■ If EnableLocalPartLookup is set to 0, performs a full address
lookup.
■ If EnableLocalPartLookup is set to 1, performs a full address
and local part lookup for those addresses that match the
domain.
If the InternalSMTPDomains list is present and the SMTP domain
matches a domain in the list, SMTP messages being archived from
journals are checked with full address and local part lookup.
If the InternalSMTPDomains list is not present or there is no match,
Enterprise Vault performs a full address lookup.

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

SOLUTION
jim leggett's picture

Unable to find path to server. Check that your network connection is working. If you have a working connection, go to Preferences - Notes Ports and click Trace to discover where it breaks down.)|   at DomRemoteDir.Connect(String sServer, String sAuthIDFile, String sAuthPassword)|   at KVS.EnterpriseVault.LotusDomino.Journaling.LotusDominoJournalingTask.ProcessDominoJournalMailboxes(ArrayList alTargets)

 

It really looks like it can't connect to the server from the dtrace.

On the EV server have you tried to stop the tasks, open lotus notes with the archiving ID and verify that you can connect to the journal mail file.

Some other things to check. Verify the NAB has been replicated to the EVDG where the journaling task runs.

Verify you have a mailjrn.ntf on the target journal mail file.

Under properties of the journaling target verify User ID and password are correct for the archiving id.

Try deleting cache.ndk on the client.

 

 

 

Principal Technical Support Engineer for Enterprise Vault