don't show installed remote agent in a media server
Using backup exec 2010 R2, install a remote agent from backup media server and install successfully.
Also checking in that remote server get agent setup is ok. from symatec backup software>tools>intall agents and media servers on other servers>... shows that agent setup is ok.
but when i am going for backup a new job then dont get that agent. also check in domains but failed.
media server: in a domain
remote agent: in a workgroup
remote agent is a very far away from that media server like in different country but communication is ok because as a same network.
local workgroup computer is shown in that media server but that remote agent computer in workgroup dont show under that workgroup.
Please help me how to find that remote agent computer in my media server.