Double-clicking shortcut creates copy instead of opening application
Hello all,
We use a PACS application from Fuji called Synapse. We've had this app deployed in a VSP for about 6 months. On some computers, we experience an issue where the user double-clicks the desktop shortcut for the application and a copy of the shortcut is created on the desktop instead of opening up the application. The new shortcut is named "Shortcut to" + original shortcut name. If you keep doing it, it will start adding numbers like Shortcut (2), Shortcut (3), etc.
The only way to resolve the issue has been to delete the VSP, restart the computer, and reimport the VSP. Resetting the VSP has not fixed it in most cases. The only thing special about this application's desktop shortcut is that I think it utilizes some Active Desktop features because it requires Active Desktop to be enabled to even show up. I'm guessing this is part of the issue that is freaking SVS out. We are using SVS agent version 2.1.3062.
Do any of you SVS superstar Jordan-ish type people out there know what we could do to fix this issue? If we don't figure out this bug we will probably have to look at alternate methods of packaging and deploying this app, and we would much rather stick with SVS, of course!
Thanks in advance for your advice,
Geo
Let's see how to resolve this
The shortcut is created wrong.
I have seen this often.
The easiest solutions is to activate the package.
Then create a new shortcut straight from the executable.
De-actiavte the package and open it by doubleclicking
go to the read only section and delete the original shortcut.
Then place the just created shortcut in that place.
That will solve the problem.
if that does not help, send out the package to me and i will check it and help you resolve this.
It can be done very easy.
Regards
Erik
www.DinamiQs.com
Dinamiqs is the home of VirtualStorm (www.virtualstorm.org)
Hi Erik, it's not quite that
Hi Erik, it's not quite that simple since there is not an executable that the desktop shortcut is created from or points to. The desktop shortcut is created as an Active Desktop object during the application install. In view of that, is there something you would suggest I try?
-Geo
Don't forget to mark the solution to your forum post if it has been answered!
what is the shortcut pointing to?
Can you post the properties of the shortcut for me?
That will help me identify the problem.
Regards
Erik
www.DinamiQs.com
Dinamiqs is the home of VirtualStorm (www.virtualstorm.org)
Hi Erik,There is not an item
Hi Erik,
There is not an item that lives in [COMMONDESKTOP] since it's Active Desktop. I don't know exactly how it works yet.
I corrected what I said in the original post. The new shortcuts are called "Shortcut to" + previous shortcut name, not "Copy of". And, if you keep clicking it, it will add numbers, such as Shortcut (2), Shortcut (3), etc. So, it looks like it's performing a "create shortcut" action whenenver you try to open it. The extra shortcuts are saved to the desktop of the local PC, not inside the layer itself.
-Geo
Don't forget to mark the solution to your forum post if it has been answered!
Active desktop isn't
Active desktop isn't something we've spent much time, if any, looking at. Not sure what would be causing the problem, I don't even have a machine that's compatible with Active Desktop right now, but I'd check to make sure any system settings relating to the feature isn't getting captured into the layer so you may need to set up some excludes as well as configure some settings before installing\importing.
Also it seams strange that you'd have to re-import the layer to get it to work but a reset wouldn't, in this instance they're virtually the same.
If a forum post solves your problem please flag is as the solution
I you like an article, blog post or download vote it up
strange
Very strange or odd behaviour.
Can you send me the layer just to take a look at it and to determine the problem?
That will help others also.
Regards
Erik
www.DinamiQs.com
Dinamiqs is the home of VirtualStorm (www.virtualstorm.org)
If I remember correct; as no
If I remember correct; as no one uses Active Desktop any more ;) is that it's a "feature" by Internet Explorer which the shortcut will be launched through.
The best way would be if you have used SWV instead and utilize the isolation feature to "hide" the (layer) shortcut from base.
Try to find out what the shortcut launches as there may be another way rather then using Active Desktop.
Would you like to reply?
Login or Register to post your comment.