Hi there,
I'm having some hard times to download the latest Adobe Acrobat/Reader Update in PM.
It downloads the Update for the reader but not for Acrobat itself. I can manually download from the path SMP is trying with success.I tried this also with the service account. The Logs are below.
The services has been restarted as well as server itself - just in case. But I had no luck with this. Any other step I could try?
thanks for helping!
Failed to download Software Update Package 'AcrobatSecUpd11015.msp' [1d5b028b-681a-4538-9ae6-d7513cf6d499].
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.6.1383.0&language=de&module=p6+6o5iOYS20RH8RIl/i8Q==&error=-1445649547&build=**CEDUrlEnd**
Download failed for 'ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/11.0.15/misc/AcrobatSecUpd11015.msp'
Object reference not set to an instance of an object.
[System.NullReferenceException @ Altiris.PatchManagementCore]
at Altiris.PatchManagementCore.Utilities.File.DownloadFtp(Uri fromUrl, DownloadContext downloadContext)
at Altiris.PatchManagementCore.Utilities.File.DownloadToStreamWithRetries(Uri uri, DownloadContext downloadContext)
at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters miscDownloadParams)
Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters miscDownloadParams)
at Altiris.PatchManagementCore.Utilities.FileDownloader.Download()
at Altiris.PatchManagementCore.Utilities.FileDownloader.DoDownloadProcedure(Object data)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart(Object obj)
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.6.1383.0&language=de&module=wREfJ+xABT3oJwK1UdSXxZ/DLQYW9dE+V47c/f+qyOsLQzuNHusWhzKVye8ZuzjN&error=1273899986&build=**CEDUrlEnd**