Endpoint Protection

Download Insight is responsible for about 80% of my daily tickets. Some part of it seems to break pretty often on my 7,000 computers.

1) Does Download Insight require that Symantec IPS and IDS also be enabled on the end client?

2) If I have slow or no Internet access from the end client, does the Download Insight module 'timeout' or become 'disabled' somehow?

I'm about ready to turn the dang thing off since it is causing so many tickets

Download Insight does not need IPS. Two separate components.

How the Insight Lookup process works

If the client cannot get out to the Symantec reputation servers then yes you will have timeout issues:

Required exclusions for proxy servers to allow Endpoint Protection to connect to reputation and licensing servers

How Symantec Endpoint Protection policy features work together on Windows computers