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Download Insight is disabled

Created: 20 Jan 2013 • Updated: 21 Jan 2013 | 3 comments
This issue has been solved. See solution.

Hi Symantec Support

My problem is ,when we disable Download Insight in policy , there is warning in the SEP client, and a red circle on shortcut icon in system tray. Right click on the SEP shortcut, there is menu “Enable Symantec Endpoint”.

  1. How to clear the warning and the red circle? Or how can we remove Download Insight from installation feature/component. We want to exclude it from installation package.
  2. There is “Enable Symantec Endpoint” in right-clicking menu. Does it mean the auto-protect is disabled ? or Only indicate Download Insight function is disabled ?
  3. What happen if we click “Enable Symantec Endpoint” ?
  4. What happen if we click “Fix” button in SEP window ?
  5. Will “Download Insight” be enabled after we do step 3 or 4 ?

 The version we are runing is 12.1 with Basic Protection for server.

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pete_4u2002's picture

can you try this On  Virus and Spyware Protection Settings window go to Download Insight tab > Notifications, disable Display a notification message on the computer and confirm with OK

SymQNA's picture

Dear pete_4u2002

Always thank you for your prompt reply. The notification is always disabled on client.

Dear Ashish

Your thread works. To lock the option, refresh policy.

Thank you both.