Download Insight is malfunctioning ?
Created: 10 Aug 2012 | Updated: 22 Aug 2012 | 10 comments
This issue has been solved. See solution.
Hi guys,
Can anyone please let me know what is happening when the SEP client v 12.1 RU1 after the update on Windows Server 2003 SP2 32 bit got error with amber exclamation mark saying "Download Insight is malfunctioning ?"
There is no green dot on the system tray icon either ?
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Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP
have you tried restarting the machine after install of SEP 12.1 ru1?
can you try restarting smc fixes the issue?
check this link
http://www.symantec.com/business/support/index?page=content&id=TECH175971
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
hi,
Check this fourms,
https://www-secure.symantec.com/connect/forums/there-are-multiple-warnings-3-download-insight-malfunctioning.
Check this artical
http://www.symantec.com/business/support/index?page=content&id=TECH173568
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hello,
Is this Issue occurying only on 1 machine or a number of machines?
Check this Thread: https://www-secure.symantec.com/connect/forums/sep-12-malfunction
and check this Article:
How Symantec Endpoint Protection protection features work together
http://www.symantec.com/docs/HOWTO55268
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
The SEP client system must be rebooted after installation to completely activate all components.
Or you may stop the SMC service by the command "smc -stop" followed by starting the service again with "smc -start".
Regards
You need to reboot
SEP Knowledge Base
Endpoint SWAT
Hi Dushan
Kindly let me know the updated status, whether solution provided to you is working
Regards
ok, the resolution was to reboot the server two times :-|
is this normal or a bug in SEP v12.1 RU1 with Windows Server 2003 ?
Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP
“Download Insight is malfunctioning” appears after upgrade from SEP 11.0 to SEP 12.1
Fix ID: 2496842
Symptom: When a SEP 11.0 client is upgraded to SEP 12.1, the following message appears in SEP UI:
Download Insight is malfunctioning
In addition, the event log contains the following error:
Event ID 74 "SONAR generated the error: code 0: explanation: Definition error"
Solution: If the SEPM database does not yet include LiveUpdate content, the auto-upgrade process copies the content from the full package to create a delta for the client.
http://www.symantec.com/business/support/index?page=content&id=TECH174565
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Cool, thanks Ashish !
Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP
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