Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Download issue from fileconnect.symantec.com

Created: 25 Jan 2013 • Updated: 28 Jan 2013 | 3 comments
This issue has been solved. See solution.

Hey! Using IE9 , Chrome  (on Windows 7) or Firefox  I am unable to download files for Netbackup 7.1 from fileconnect.symantec.com

What happens - I enter the site , enter the serial number , choose the language , choose HTTP download , check the desired download (whatever) and click the "begin download" button and then after some downloading  it showing " Unknown error"  and downloading is cancelled .

I tried with Download manager also. After downloanding 55% , it is asking username and password . Here , I attached the screenshots. Please find the attachments. I tried with my authorised licensing symantec registered username and password. But still problem is not solved. 

Any help or advise is greatly appreciated!

Comments 3 CommentsJump to latest comment

Will Restore's picture

http://www.symantec.com/support/assistance_care.jsp

contact Customer Support via the link above

Will Restore -- where there is a Will there is a way

Mark_Solutions's picture

Are you going through a proxy server for you connection?

I have seen this cause issues - if you can bypass it then try it that way

Hope this helps

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

SanthoshReddy K's picture

Thank you............

In that one option available Refresh download link".Its downloading now........

SOLUTION