Video Screencast Help

Download issue from

Created: 25 Jan 2013 • Updated: 28 Jan 2013 | 3 comments
This issue has been solved. See solution.

Hey! Using IE9 , Chrome  (on Windows 7) or Firefox  I am unable to download files for Netbackup 7.1 from

What happens - I enter the site , enter the serial number , choose the language , choose HTTP download , check the desired download (whatever) and click the "begin download" button and then after some downloading  it showing " Unknown error"  and downloading is cancelled .

I tried with Download manager also. After downloanding 55% , it is asking username and password . Here , I attached the screenshots. Please find the attachments. I tried with my authorised licensing symantec registered username and password. But still problem is not solved. 

Any help or advise is greatly appreciated!

Comments 3 CommentsJump to latest comment

Will Restore's picture

contact Customer Support via the link above

Will Restore -- where there is a Will there is a way

Mark_Solutions's picture

Are you going through a proxy server for you connection?

I have seen this cause issues - if you can bypass it then try it that way

Hope this helps

Authorised Symantec Consultant . Expert Partner.

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

SanthoshReddy K's picture

Thank you............

In that one option available Refresh download link".Its downloading now........