Download issue from fileconnect.symantec.com
Created: 25 Jan 2013 | Updated: 28 Jan 2013 | 3 comments
This issue has been solved. See solution.
Hey! Using IE9 , Chrome (on Windows 7) or Firefox I am unable to download files for Netbackup 7.1 from fileconnect.symantec.com
What happens - I enter the site , enter the serial number , choose the language , choose HTTP download , check the desired download (whatever) and click the "begin download" button and then after some downloading it showing " Unknown error" and downloading is cancelled .
I tried with Download manager also. After downloanding 55% , it is asking username and password . Here , I attached the screenshots. Please find the attachments. I tried with my authorised licensing symantec registered username and password. But still problem is not solved.
Any help or advise is greatly appreciated!
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http://www.symantec.com/support/assistance_care.jsp
contact Customer Support via the link above
will restore -- where there is a Will there is a way
Are you going through a proxy server for you connection?
I have seen this cause issues - if you can bypass it then try it that way
Hope this helps
Authorised Symantec Consultant
Don't forget to give a "Thumbs Up" or mark as "Solution" if someones advice has helped you.
Thank you............
In that one option available Refresh download link".Its downloading now........
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