Endpoint Protection

From past few days when I try to download liveupdate contents from my SEPM it gives me an error which is like this


October 1, 2009 8:58:33 AM GMT+05:30:  LiveUpdate failed.  [Site: SEP11]  [Server: SEP11]
October 1, 2009 8:58:32 AM GMT+05:30:  LUALL.EXE finished running.  [Site: SEP11]  [Server: SEP11]
October 1, 2009 8:58:32 AM GMT+05:30:  LiveUpdate encountered one or more errors. Return code = 4.  [Site: SEP11]  [Server: SEP11]
October 1, 2009 8:58:31 AM GMT+05:30:  LUALL.EXE has been launched.  [Site: SEP11]  [Server: SEP11]
October 1, 2009 8:58:31 AM GMT+05:30:  Download started.  [Site: SEP11]  [Server: SEP11]


October 1, 2009 9:02:15 AM GMT+05:30:  LiveUpdate failed.  [Site: SEP11]  [Server: SEP11]
October 1, 2009 9:02:15 AM GMT+05:30:  LUALL.EXE finished running.  [Site: SEP11]  [Server: SEP11]
October 1, 2009 9:02:15 AM GMT+05:30:  LiveUpdate encountered one or more errors. Return code = 4.  [Site: SEP11]  [Server: SEP11]
October 1, 2009 9:02:14 AM GMT+05:30:  LUALL.EXE has been launched.  [Site: SEP11]  [Server: SEP11]
October 1, 2009 9:02:14 AM GMT+05:30:  Download started.  [Site: SEP11]  [Server: SEP11]


I am unable to update my server/clients.

pls help me resolving this issue.

I am using SEP 11.0.4000.2295

Try this
Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121710290448

 

You can also confirm the internet connectivity by following method

In browser supply the url
http://liveupdate.symantecliveupdate.com\livetri.zip
or
http://liveupdate.symantec.com\livetri.zip

If you get a prompt to save the livetri.zip then your connection to Symantec LiveUpdate is working.

 

Start liveupdate manually and see what is the error...
Check Liveupdate error logs.
Check the proxy settings...
Check whether you are able to access liveupdate.symantec.com 

Can try to install Internal liveupdate server. and point all your server(Also clients) to that.

https://www-secure.symantec.com/connect/articles/installation-and-configuration-lua
https://www-secure.symantec.com/connect/articles/configuring-distribution-center-lua

After starting live update manually those errors came again . but after some time scheduled updated started and was successfull.

Try once again see... 
May be liveupdate site was not reachable at that time....
 

Hi Bijay,

It is not possible to determine the exact cause from that return code alone.  There may be more information in the Windows Application Event Logs.   Analyzing the server's log.liveupdate would make the task easier still.

Scroll to the bottom of the log.liveupdate and examine the SUCCESS or FAILURE line.  Viewing that, and the several relevant lines around it, will provide a fuller understanding of the problem. 

Feel free to copy those lines into the forum- other users will likely have encountered the same trouble before and will be able to provide assistance.  If need be, contact Symantec Technical Support.  One way or another, there is help to get that SEPM updating again.  : )

Final plug: I recommend migrating to the new release, SEP 11 RU5.  Lots of good enhancements and improvements there!

Thanks and best regards,

Mick