Endpoint Protection

Hello

The download protection content is showing as out of date on every single one of my 200 clients in the manager console. The clients are communicating with the server and receiving all their other updates without any problem. How do I go about troubleshooting this please? Manager is 12.1.5 and clients are a mix of 12.1.3 and 12.1.5

Cheers :)

See below articles

Downloading LiveUpdate content manually to Symantec Endpoint Protection Manager

https://support.symantec.com/en_US/article.HOWTO80806.html

Have you tried to run a new liveupdate session on the SEPM?

on the SEPM server 

click on start

run

type Luall.exe, see if it downloads all the necessary ones.https://www-secure.symantec.com/connect/forums/endpoint-status-out-date-download-protection-content

Hello,

Could you please provide us the Screenshot of the Liveupdate Downloads from SEPM:

SEPM >> Admin >> Local site >> Show Liveupdate Downloads

Hope that helps!!

What's the date on the download content in SEPM?

It reports 'LiveUpdate succeeded'

All other lines either state 'no updates found' or 'successfully downloaded'

It downloads all of them OK except for these four:

SEPM Content Catalog - LU1845: This product was not updated due to a processing error.

SESM AntiVirus Client Win32

SESM AntiVirus Client Win64

SPC AntiVirus Client Mac

All the above three report: LU1875: This update failed during its preprocessing welcome text phase 

Screenshot attached :)

It varies wildly from client to client....some are June 2013, some are August 2014, some are March 2015!!! It's just all over the place!

can you post log.liveupdate ?

hese errors can also be found in the "log.liveupdate"
Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate"
   "C:\ProgramData\Symantec\LiveUpdate"

see below articles

https://support.symantec.com/en_US/article.TECH207115.html

Sure, log attached :)

Attachment(s)

Log_30.zip   270 KB 1 version

Try below solution

https://www-secure.symantec.com/connect/forums/sepm-121-liveupdate-failed-0

I ran the repair but got the following error after clicking finish:

Java Virtual Machine Launcher

Error: Unable to access jarfile C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin\inst.jar

I then ran luall.exe again but got the same errors as before.

UPDATE: I fixed the Java error by running Setup.exe as admin rather than using the msi. The repair and reconfiguration ran through successfully, however LiveUpdate still reports the same errors as before :(

No other ideas?? :(

This was resolved by Symantec Tech Support by selecting all options under 'Content Types to Download'. Previously, not all were selected.