Download of virus definition file from LiveUpdate server failed. 00000001
Created: 10 Sep 2007 • Updated: 09 Aug 2010 | 10 comments
I have SAV 10.1 installed on a Windows Server 2003 R2 SP2 acting as a secondary server in my server group. I want this server to be able to collect it's updates (virus defs etc.) directly from LiveUpdate rather than via the Primary server. I've configured the LiveUpdate for the server entry in the Symantec System Center console to collect it's updates from the "Symantec LiveUpdate Server" daily at 6am.
I've also configured the Virus Definitions Manager for the same server in the console to "Update individually each server in this group" and configured this to update from the source "LiveUpdate (Win32)/FTP (Netware)" again daily at 6am.
I'm finding that the updates don't seem to be happening.
If I attempt to force an update via the console (my server->All tasks->Symantec Antivirus->Update definitions now... OR my server->All tasks->Symantec Antivirus->Virus Definition Manager->(Update each server individually)Configure->Update Now
the update again doesn't work and the symantec antivirus event log shows the following error:
"Download of virus definition file from LiveUpdate server failed. 00000001"
I've found this same error in the log files, but there is no further detail as to exactly what has gone wrong.
Can anyone advise as to what I might have done wrong (I've confirmed this server can ftp to ftp.symantec.com) and/or provide some advice as to how I can get SAV to give me more information about what has gone wrong during the attempted update (error "00000001" doesn't really help me).