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downloading issues

Created: 13 Sep 2012 • Updated: 13 Sep 2012 | 2 comments

I recently purchased the Endpoint small business edition and cannot get it to download.  I opened a tech case and was transferred to 4 different people with no solution and the promise of a call back.  I have gotten as far as the file transfer screen and it is asking for a file directory under the destination tab.  The customer service person got me to this point and then transferred me to tech support only for me to be told the person assigned to me was unavailable.  I can't understand half of what is being said because none of them speak decent English.  Aggravated and looking for a solution.....

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Ashish-Sharma's picture


do you have licence no ?

If yes you can download

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture


Could you please provide me your Case #. Let me look into this issue.

In case you are trying to Download the SEP SBE 12.1, you could download the DVD for the product from -

Here are the steps to be followed - 

  1. Login to the Website.
  2. Click on English
  3. Insert you Serial Number and Hit Enter
  4. Click on "I Agree" to agree the License Agreement
  5. Click on "Symantec Endpoint Protection 12.1 - International English" 
  6. Click on Http Download
  7. Change Filter for Product Description: to "Symantec Endpoint Protection SBE"
  8. Click on the Radio Button next to the correct Product DVD. To undertandstand which needs to be downloaded check this Article: Understanding the Downloads of Symantec Endpoint Protection (SEP) 12.1 available on Symantec FileConnect website.
  9. Click on Begin Downloading.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


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