Draft email with deleted distribution list doesn't archive errors Event IDs 3433 3438 2270
Symantec Enterprise Vault 10.0.3
Recently identified this small but recurring issue.
Daily archiving task fails to archive an item within a users drafts folder
and records the same sequence of event ids each day for each item.
Event ID 3433 Could not build a saveset
Error 0x80040201 An event was unable to invoke any of the subscribers.
Event ID 3438 Failed to process a message
This problem can occur when message has large number of recipients.
Event ID 2270 A queued operation exceded the retry count and has been discarded
The root cause seems to be that the emails reference a distribution list that no longer exist in the organisation.
BUT, the items are not being marked as "failed to archive, don't retry", although this option is set in the archiving policy. So the events continue to reoccur every archive run.
Any suggestions as to how to get these items archived?
(Amending the users emails is not acceptable or feasible.)