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drive up but drive path shows missing path[5,0,0,0]

Created: 27 May 2010 | 17 comments
rookie11's picture
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hi
1 drive is shared by 10 media servers drive is up and working .out of 10 media servers 3 shows
media server 1 missing path[5,0,0,0],
media server 2 missing path[5,0,0,0],
media server 3 missing path[5,0,0,0]

media server windows 2003

restarted NBU services on media servers but no help still it shows missing path in GUI
any suggestion.

Comments

Andy Welburn's picture
27
May
2010
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Any output from

tpautoconf -report_disc

***EDIT***
Can they be seen ok at the OS level?
Has Removable Storage Manager service been stopped & disabled on the servers in question?

Regards Andy

"It's not too late to panic ..."

Rajesh_s's picture
27
May
2010
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Check with the issue servers

Check with the issue servers whether in device manager drive is showing properly and windows driver is installed properly . And also verify whether SSO license is in place on tht servers.

If you can able to see the drive in device manager then delete the missed path entry from GUI and then reconfigure the tape drive only for the problematic servers.

 Rajesh 
J.Hinchcliffe's picture
27
May
2010
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I agree here

Happens to me every once in a while on my windows san media servers.
for some one reason 1 drive on one server will go missing.
I just remove it and re-add it by hand.
Usually happens when I not the network guys are doing something and the timing is just right that the media server tried to access it at the same time the network guys were on the switch.

I don't have to know how to spell....I work on Unix.
NetBackup 7.0.1 - AIX & Windows

Marianne van den Berg's picture
27
May
2010
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You did not mention the drive

You did not mention the drive type and the driver used?
I know a lot of users recommend using Vendor driver, but I have only ever seen this problem where the vendor driver was used - never with the Symantec drivers.
On x64 O/S we can only use vendor drivers. This is what we've done to elimate these problems with IBM tape drives:
1. Disable RSM
2. (extract from device compatibility guide):
If using the IBM Windows Tape Device Drivers be sure to choose the install_nonexclusive.exe executable. This option permits a tape drive to be accessed by multiple processes on a Media Server, which is a requirement for NetBackup.
NetBackup requires the IBM Data Path Failover feature to be disabled on the IBM tape device driver. To disable this feature, open the reg folder of the IBM driver package, double-click DisableDPF.reg, and reboot the system.
- IBMTape driver level 6.1.9.5 tested on Windows
3. Disable TUR as per TechNote: http://seer.support.veritas.com/docs/268245.htm

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows.
Handy NBU links

Rick Brown's picture
27
May
2010
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Please note if this hasn't

Please note if this hasn't been done already, but the tapes drives need to be persistently bound to the HBA, preferrably in the same order across all the Windows media servers. This will keep your OS drive mapping the same after rebooting the Windows server.
Can you tell if this mapping issue happened after the server was rebooted?

rookie11's picture
27
May
2010
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media server rebooted but

media server rebooted but still same issue missing path

J.Hinchcliffe's picture
27
May
2010
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Not auto

I have never had it come back automatically, you have to remove and reconfigure it.  Remove and rescan, you have to remove  and then do something to get it back, it is not going to come back on its own.

I don't have to know how to spell....I work on Unix.
NetBackup 7.0.1 - AIX & Windows

Marianne van den Berg's picture
27
May
2010
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I have never seen a reboot

I have never seen a reboot fixing missing path issue (talking from experience).
Maybe have a look at the rest of the suggestions?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows.
Handy NBU links

wr's picture
27
May
2010
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but it's windows

cheeky
w
hen
in
doubt
weboot
system

that said, we do have some windows servers, and I would follow Rajesh' advice

good Will backing-up

rookie11's picture
28
May
2010
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robot details : IBM    

robot details : IBM     03584L32        7379
drive details : IBM     ULT3580-TD3     73P5        

rookie11's picture
28
May
2010
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getting this output in

getting this output in GUI

drive name  device host  enabled drive path   serial no.
A000_F3_S12 media server1 No MISSING_PATH:{3,0,1,0}:0007834288   7834288
A000_F3_S11 media server1 No MISSING_PATH:{3,0,0,0}:0007833446   7833446
David McMullin's picture
28
May
2010
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run tpautoconf -a

Your missing drives are due to non-persistant bindings - the server is looking at the wrong device.
All the suggestions so far are right on the money.

the short easy thing to do is run the windows version of tpautoconf -a, which will rescan for the drives. ( you will do this weekly as the drives paths change, lol)

The best thing to do is follow the advice of the people above and set up your systems correctly.

NBU 7.0.1 on Solaris 10
writing to EMC 4206 VTL
duplicating to LTO2 in SL8500
(Soon to be LTO5)
using ACSLS 7.3.1

rookie11's picture
28
May
2010
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yesterday i delete the drives

yesterday i delete the drives from media server then configured them but still same missing path error

Marianne van den Berg's picture
28
May
2010
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Can I repeat my 1st

Can I repeat my 1st post?

This is what we've done to elimate these problems with IBM tape drives:
1. Disable RSM
2. If using the IBM Windows Tape Device Drivers be sure to choose the install_nonexclusive.exe executable. This option permits a tape drive to be accessed by multiple processes on a Media Server, which is a requirement for NetBackup.
NetBackup requires the IBM Data Path Failover feature to be disabled on the IBM tape device driver. To disable this feature, open the reg folder of the IBM driver package, double-click DisableDPF.reg, and reboot the system.
- IBMTape driver level 6.1.9.5 tested on Windows
3. Disable TUR as per TechNote: http://seer.support.veritas.com/docs/268245.htm

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows.
Handy NBU links

T_N's picture
28
May
2010
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run scan , use Disk

run scan , use Disk Management to very the drive path,  go to symantec website download Tape Device Drivers to reconfigure tape drive, after run Configure Tape Drive Wizard. Good luck :)

Rick Brown's picture
30
Jun
2010
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Start with the HBA mapping

Once the path is missing on a Windows media server (becasue persistant binds were not setup) the drive mapopings in the registry are whacked. Rebooting will not fix the issue. The drives WWn will need to be manually assigned for persistent bindings to maintain the pathing during a reboot. It will most likely take a couple of reboots to get this cleaned up.

Once the OS can see the tape drives (while persistenatly bound to the HBA) load the drivers using the non-exclusive option.
Configure the tape drives on the media server using the java console and then you should be all set.
The key is starting this process out correctly from the begining.

Once you have a missing path on the tape drive, you need to delete the drive from the NBU master (EMM).

Deepak G's picture
01
Jul
2010
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It happens often on a windows server

Try the following steps

1. set devmgr_show_nonpresent_devices=1

2. Go to Device management and  in the options select show hidden devices.

3. Delete all drives and then run tpautoconf -a

4. Install the drivers for the drive and reboot the server once.

This should fix your issue.