Video Screencast Help

Drive moved to another device pool

Created: 03 Sep 2013 | 6 comments

We're using BE 2010 R2. We just purchased 6 identical USB external drives. 2 for DAILY and 4 for WEEKLY. One DAILY and one WEEKLY drive plugged in every week and they're rotated weekly. We created 2 drive pools: DAILY POOL (includes DailyDrive1, DailyDrive2) & WEEKLY POOL (includes WkDrive1,2,3,4). For some reason BE detects DailyDrive1 and added it under WEEKLY POOL. We're using B2D Folder. What would be the way to set these drives accordingly. Any advice would be much appreciated? Thanks.

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pkh's picture

1) Check that your disks do not have the same diskid's.  If they have to same diskid's, change them.  See the blog below

2) I would suggest that you upgrade to BE 2010 R3 which is the latest version. Your existing licence keys will work.  You can download BE 2010 R3 from either the fileconnect site or
After your upgrade, do not forget to run LiveUpdate a couple of time to update it to SP3 and the latest hotfixes.
After you have upgraded to R3, push out the remote agent again.
Philix Support's picture

I tried to upgrade to R3 and downloaded the files from fileconnect site. After extract ISO using WinRar, I cannot run the Browser.exe file, got error (pls see attached). Please help! Thanks.

pkh's picture

You got a corrupted ISO.  Try downloading the ISO from here

It is the same thing.

Kunal.Mudliyar's picture

Please have a look at this tech note too


Technical Support


Philix Support's picture

Got the same error... not sure why. Maybe I need to burn to DVD or use Virtual Drive?

I used MagicISO Maker freeware, and could mount the iso file. Installing.

Thanks for your help!

pkh's picture

To ensure that the downloaded ISO is o.k., use an ISO program and extract the contents to a directory.  You can then run the installation from that directory.

I vaguely recall that the browser problem is caused by using a newer version of IE.