Endpoint Protection Small Business Edition

 View Only

  • 1.  driver conflict between symantec IDM and networx

    Posted Feb 17, 2013 12:34 AM

    hello
    my pc in experiencing BSD in previous days, as experts told me symantec driver is one of conflicting drivers causing this
    please consider this link for further information from windows support forum
    http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/my-windows-continously-encounter-bsd-in-past-days/d5da238d-1a7e-4c7e-a7c3-c7d2889f747d

    Attachment(s)

    rar
    dump.rar   204 KB 1 version
    rar
    SF_17-02-2013.rar   1.22 MB 1 version


  • 2.  RE: driver conflict between symantec IDM and networx

    Posted Feb 17, 2013 12:50 AM

    HI,

    What sep version are you using ?

    OS version ?

     

    Blue Screen of Death (BSOD) Crash with STOP Error 0x8E After Installing Symantec Endpoint Protection

    http://www.symantec.com/docs/TECH181336

    In cases of BSOD, you would have to collect the Full Memory Dump files and create a Case OR contact Symantec Technical Support.

    QuickStart Guide - Create and Manage Support Cases in SymWISE

    http://www.symantec.com/docs/HOWTO31132

    How to update a support case and upload diagnostic files with MySupport

    http://www.symantec.com/docs/TECH71023

    OR

    Regional Support Telephone Numbers:

    United States: https://support.broadcom.com (407-357-7600 from outside the United States)

    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

    United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp



  • 3.  RE: driver conflict between symantec IDM and networx

    Broadcom Employee
    Posted Feb 17, 2013 01:49 AM

    open a support ticket and provide the dump and analysis to technician.



  • 4.  RE: driver conflict between symantec IDM and networx

    Posted Feb 17, 2013 08:25 AM

    i'm confused! would please give me a link?

    thanks



  • 5.  RE: driver conflict between symantec IDM and networx

    Posted Feb 17, 2013 08:28 AM

    Hi,

    URL aslo provide my above comments..

    Again check this

    You can create support ticket

    In cases of BSOD, you would have to collect the Full Memory Dump files and create a Case OR contact Symantec Technical Support.

    QuickStart Guide - Create and Manage Support Cases in SymWISE

    http://www.symantec.com/docs/HOWTO31132

    How to update a support case and upload diagnostic files with MySupport

    http://www.symantec.com/docs/TECH71023

    OR

    Regional Support Telephone Numbers:

    United States: https://support.broadcom.com (407-357-7600 from outside the United States)

    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

    United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp



  • 6.  RE: driver conflict between symantec IDM and networx

    Posted Feb 17, 2013 08:44 AM

    this is what i got!:


    The URL you've tried isn't returning content. There are two possibilities:
     

     

     



  • 7.  RE: driver conflict between symantec IDM and networx

    Posted Feb 19, 2013 04:06 AM

    Hi,

    How to create a new case in MySymantec (formerly MySupport)

     

    Article:TECH58873  |  Created: 2009-01-26  |  Updated: 2012-08-08  |  Article URL http://www.symantec.com/docs/TECH58873

    Regional Support Telephone Numbers:

    United States: https://support.broadcom.com (407-357-7600 from outside the United States)

    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

    United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp



  • 8.  RE: driver conflict between symantec IDM and networx

    Posted Feb 19, 2013 06:35 AM

    Best case when BSOD happens and Symantec is suspected is to open a support case ans they have all the necessary resources to analyse.