Video Screencast Help

Driver could not be added to preboot OS.

Created: 18 Jun 2014 • Updated: 23 Jun 2014 | 7 comments
This issue has been solved. See solution.

Trying to import Win8 drivers for x64 preboot and getting this message.

"Driver could not be added to preboot OS."

It is the Intel I217V/LM Lan Driver for Windows 8 (64-bit)  driver

Operating Systems:

Comments 7 CommentsJump to latest comment

mgarza896's picture

Have you tried downloading this direcly from Intel?

mgarza896's picture


I tried this on DS 6.9 SP6 on a 2008R2 Server.

I downloaded the driver pack named PROWinx64.exe from here:

I extracted the files to a temp folder from PROWinx64.exe, using WinZip.

I imported this file:  ...\PROWinx64\PRO1000\Winx64\NDIS62\e1d62x64.inf

The import completed successfully.

The following folder was added to the custom drivers folder:

...\Program Files\Altiris\eXpress\Deployment Server\Bootwiz\platforms\Winpe4\x64\Drivers\CUSTOM\Drivers\e1d62x64



Marilou's picture


I encounter an error too when I upload 64bit driver on driver management.. but the thing is it copies the driver file on \\smp\NSCap\bin\Deployment\BDC\bootwiz\Platforms\WinPE\x64\Drivers\CUSTOM\Drivers.. Maybe it is just an UI issue? When using Bootwiz I get "boot disk creator could not add the driver b57nd60a".

What is the status of your case?

JannasTo's picture

Looks like this is an issue with hf5. Support gave me a file from previous hotfix and it worked. Apparently its resolved in hf6 or sp1. (And hf4 oddly)

Marilou's picture

Awww I have HF5 :(

Glad to know the issue you are encountering is already fixed.