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Driver Issues with DeployAnywhere (missing drivers from site servers)

  • 1.  Driver Issues with DeployAnywhere (missing drivers from site servers)

    Posted Jul 09, 2014 04:39 PM

    I've recently noticed that some of our Windows 7 computers fail to image. When I dig into the log files it is looking for a specific folder.

    Error on Console - not very specific

    ErrorMessage: Exception has occured in File SMPPackage.cpp at Line No 681. Type of exception is GeneralError. Error is HTTP error 404 Not Found. Error Description is utilCSMPPackageGetMultiplesFileFromHTTP. Value of Windows error code = 183 and message is Cannot create a file when that file already exists.

    Error in DSTASK.log

    [2014/07/09 20:23:07.972 1808:1332 0] common\util\SMPPackage.cpp@680: Error in downloading file from HTTP.source :http://SITESERVER/Altiris/PS/Share/pkggroup_{956f6009-5eae-4450-818a-79d01b360cb6}/{20827DDD-C698-49E8-B312-830DF1D935B2}/cache/Hewlett-Packard_Development_Company.Accelerometer.6.0.5.1/accelerometer.inf and dest :D:\Program Files\Symantec\Deployment\DriversDB\Hewlett-Packard_Development_Company.Accelerometer.6.0.5.1\accelerometer.inf. The COM error = HTTP error: 404 Not Found

    Information from the driver manifest file

    "Hewlett-Packard_Development_Company.Accelerometer.6.0.5.1" = {
            class = system,
            drivers = ({
                path = "Hewlett-Packard_Development_Company.Accelerometer.6.0.5.1\\accelerometer.inf",
                devices = {
                    hwid = ("ACPI\\HPQ6007")
                },
                os = ("2000" "2003" "2008" "VISTA" "WINDOWS7" "WINDOWS8" "WINDOWS8_1" "X64_2003" "X64_2008" "X64_2008_R2" "X64_2012" "X64_2012_R2" "X64_VISTA" "X64_WINDOWS7" "X64_WINDOWS8" "X64_WINDOWS8_1" "X64_XP" "XP"),
                architecture = (X86 AMD64),
                files = ("accelerometer.inf" "x86/Accelerometer.sys" "x86/hpdskflt.sys" "x86/hpservice.exe" "x86/accelerometerdll.DLL" "x86/HPMDPCoInst.dll" "amd64/Accelerometer.sys" "amd64/hpdskflt.sys" "amd64/hpservice.exe" "amd64/accelerometerdll.DLL" "amd64/HPMDPCoInst.dll" "hpqaccx86.cat" "hpqaccamd64.cat")
            }),
            internal = 0

     

    When I look on the main NS server the file is there and it's listed in the driver manifest as well;

    When I look on my site servers, the file is not in the driver database folder, but it's listed in the driver manifest

    Any help would be appriciated, as the next step would be to delete and add it back to the server and resync globally.



  • 2.  RE: Driver Issues with DeployAnywhere (missing drivers from site servers)

    Posted Jul 10, 2014 09:46 AM

    The drivers came back last night. I'm assuming the full package sync that happens at 3am fixed it.

    The quesiton then becomes why would the drivers disapear sometime in the past 2 days (it had to have skipped atleast 1 full nightly sync, assuming that the one before it was the one that removed it)